Service Delivery Analyst
Location: Stoke/Manchester
About us
A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team.
Purpose of role:
The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and managing the smooth transition of change in to live service.
Key responsibilities & accountabilities:
Specialist experience in; Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management
Responsible for protecting service operations through change control and governance. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Improving process compliance and efficiency. Embedding se...