Purpose & Overall Relevance for the Organization:
To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives.
Key Responsibilities:
Service Culture
* Role-model service standards and salesfloor leadership skills
* Provide feedback on observed service behaviors of all team members
* Drive daily Team Huddles and Team Captain role on the salesfloor
* Champion consumer NPS and membership initiatives
* Conduct consumer NPS call-backs
* Drive product knowledge transfer to selling behaviors
* Support adoption of consumer facing tools.
Learning Operations
* Create monthly training calendar with store leadership and local Training team
* Plan and coordinate all learning activities for new and existing team members
* Go-to person in store for adidas retail digital learning platforms
* Guide and support Store Leadership Team on creating and completing learning plans
* Organize and ensure availability of relevant training materials
* Support participant journey in expert and specialists certification programs
* Support learning needs related to campaign launches and events*
Learning Delivery
* Facilitate in-person and virtual training sessions
* Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
* Deliver service and selling skills training
* Deliver evergreen and seasonal product learning in relevant categories
* Deliver new employee Onboarding program
* Engage with the learners throughout their digital learning journey.
Learning Analytics
* Demonstrate impact of learning initiatives using adidas learning analytics tools
* Identify Store learning results for recognition and/or action planning
* Update Store Leadership on learning progress and completion rates
* Analyze NPS reports and propose recognition or action planning on service
* Provide Feedback on Retail learning programs to local Training Team
Authorities:
* None
Key Relationships:
* Consumers
* Store Leadership and Team
* Local Retail District Leader, Local Retail Training Manager
* Europe Retail Training Academy, Europe Retail & Consumer Excellence Team
* Global Retail Training community.
Knowledge, Skills and Abilities :
* Strong written and verbal communication skills in English
* Strong communication skills including impactful presentation and facilitation skills
* Advanced numeracy and literacy
* Good MS Office Skills
* Solid business acumen and in-depth knowledge of Retail, Consumer and People KPIs
* Ability to multi-task
* Efficient and effective in time management
* Ability to develop strong and credible relationships with store team.
Requisite Education and Experience / Minimum Qualifications:
* Consumer facing experience
* 2 years’ experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.
adidas retail commitment to successful candidate:
* Enrollment in Retail trainer capability program (Brandon Hall Gold Award winner) within 12 months of start date
* Line Manager support in this development journey with access to functional mentoring from a certified retail trainer within local market.