Legal Counsel - Customer Team, Vice President Are you ready to step into a role that champions due diligence and compliance at the forefront of consumer banking? We are seeking an astute Legal Counsel for our customer team. This is not just another job; it's a chance to become part of our mission towards delivering exceptional service while navigating through complex legal landscapes. As Legal Counsel, your primary focus will be on: Leading strategic support to enhance our customer's experiences Advising on servicing intricate client needs and applying Consumer Duty principles effectively. Handling contentious complaints by setting decisive strategies toward resolution. Identifying emerging risks proactively and ensuring DI SP compliance alongside remediation activities. The ideal candidate should possess: A qualification as solicitor, barrister or legal executive Independence in working across various products/services Proficiency in risk identification/management Critical skills expected include but are not limited to: Risk control awareness Adaptability during change/transformation processes Strong business acumen coupled with strategic thinking abilities Digital technology insights Join us if making authoritative calls rooted deeply within ethical frameworks aligns with your professional aspirations