Our client is seeking a dynamic and motivated Customer Service Team Leader to lead their multi-brand Customer Service team, ensuring the highest standards of service are consistently met.
This is an exceptional opportunity for a Customer Service Team Leader to join this global company within their prestigious, modern Chester office. The role is a full-time permanent contract.
Pay and Benefits
The hours of work are Monday-Friday 8:30am-4:30pm.
Salary: £29,000 - £31,000
The Customer Service Team Leader will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more.
Key responsibilities:
The successful candidate will:
* Be the first point of contact for B2B customers
* Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
* Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
* Accurately enter and maintain data in the CRM system
* Understand and confidently discuss product portfolios across multiple brands with B2B customers
* Work towards set KPIs and targets
* Effectively handle complaints in line with regulatory requirements
* Provide trouble shooting solutions to support customer queries
* Assist and train customers on specific needs
* Assess the training and d...