Employer: Oxford University Hospitals NHS Foundation Trust
Employer type: NHS
Site: John Radcliffe Hospital
Town: Headington
Closing: 22/11/2024 23:59
Interview date: 02/12/2024
Job Overview
We are looking for an enthusiastic, motivated and well-presented individual to join our ward clerk team on Paediatric Critical Care. Full time and part time hours will be considered with flexibility of shift times dependent on the needs of a 7 day service.
Main Duties of the Job
The ward clerk will provide a professional, efficient and friendly service ensuring that all patients, visitors and clinicians are welcomed to the Paediatric Critical Care Unit in an appropriate manner. They will provide comprehensive clerical support to the administration and clinical teams in delivering high quality patient care and making a positive difference to the patient experience.
The post holder will need to have a flexible approach to work, be highly organised and enjoy working individually as well as part of a larger team.
Detailed Job Description and Main Responsibilities
* To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict.
* Act as a first point of contact for patients, relatives and visiting staff to the department, welcoming them to the unit and dealing with any queries in an efficient, polite and courteous manner.
* Respond to all telephone enquiries in a prompt and professional manner.
* Demonstrate efficient office management skills and the ability to prioritise your own workload working to tight timescales within an environment of conflicting demands.
* Carry out the role with regard to the efficient and effective use of resources within the clinical environment.
* Adopt a flexible approach to patterns of work dictated by the needs of the patient and department.
Person Specification
Qualifications
* Evidence of attainment of secondary school education/qualifications
* NVQ in administration
Knowledge and Key Competences/Personal Skills
* Previous administration experience
* Excellent communication skills including email and telephone
* Willing to undertake self-development activities to improve performance and effectiveness
* Evidence of commitment to Oxford University Hospitals Vision and Values
* Time management skills and ability to prioritise
* Demonstrates a positive approach to problem solving
* Demonstrates energy and enthusiasm for work
* Confident and professional appearance
Technical/Clinical/Professional
* Up to date knowledge or demonstrable computer literacy in order to use Trust systems
* Experience working in a clinical environment
Team Working and Communication
* Able to work within a team and make a positive contribution
* Achieves agreed objectives in such a way to develop and enhance working relationships
* Is sensitive to the impact and implications of decisions and activities on other professionals and the organisation
* Appreciates and accepts individual team members bring a range of different skills and experiences
Initiative and Change Orientation
* Able to organise self and use initiative within the boundaries of the role
* Appreciates the need for changes in the organisation or job requirements and makes a positive contribution to change management
Flexibility and Adaptability
* Adapts personal approach
* Operates effectively within a variety of situations and with various individuals, groups and cultures
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks.
No unsolicited recruitment agency telephone calls or emails.
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