Job summary Apollo PCN, based in North Warwickshire, is looking for an enthusiastic and proactive Care Coordinator to join their patient focused, forward thinking team. The successful candidate will work alongside our clinical and non-clinical teams to offer a friendly, caring and supportive experience for patients. You will be expected to work with several practices and will report to the Clinical Director. We would also consider less than full time working Main duties of the job Patient focus and support is key to this job role, to provide time and expertise to help guide patients through the healthcare and social care system, to make connections with services and teams, giving opportunity to the patient to be heard and understood, whilst also advocating for them, helping individuals understand their rights and options. Patient assessment and identifying specific needs is core to this role, working closely with primary care teams as well as community organisations and other healthcare professionals. Excellent communications skills are paramount with patients, families and healthcare professionals to enhance engagement and quality of life and wellbeing. There may be specific project work to support our Practices contractual obligations. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner; Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning; About us Apollo Warwickshire North Primary Care Network (PCN) is a dynamic and forward-thinking collaboration of five trusted local GP practices: Hazelwood Group Practice, Hartshill Health Centre, Rugby Road Surgery, Woodlands Surgery, and Stockingford Medical Centre. Together, we work seamlessly to provide high-quality, proactive healthcare to our diverse patient population. Our ambitious team of clinicians is committed to delivering exceptional, patient-centered care, always striving to meet the needs of our patients and improve their health outcomes. We take pride in our innovative approach to healthcare, and our Frailty Hub Model is at the heart of this. This unique service involves a multidisciplinary team of clinicians who work together to provide tailored, preventative care for patients, focusing on reducing hospital admissions and improving overall quality of life for those with frailty and complex health needs. At Apollo, we foster a strong work ethic and a healthy, supportive atmosphere within our teams. We believe in a collaborative environment where everyone's contributions are valued, and all staff are encouraged to develop and grow in their roles. Date posted 16 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number W0039-25-0005 Job locations 27 Parkfield Road Coleshill Birmingham B46 3LD Job description Job responsibilities Job Summary Apollo PCN, based in North Warwickshire, is looking for an enthusiastic and proactive Care Coordinator to join their patient focused, forward thinking team. The successful candidate will work alongside our clinical and non-clinical teams to offer a friendly, caring and supportive experience for patients. You will be expected to work with up to five practices and will report to the Clinical Director. Work Location ? Mainly based at Hartshill Health Centre, but some travel expected to other Practices within the Nuneaton and Coleshill areas. Main Duties Patient focus and support is key to this job role, to provide time and expertise to help guide patients through the healthcare and social care system, to make connections with services and teams, giving opportunity to the patient to be heard and understood, whilst also advocating for them, helping individuals understand their rights and options. Patient assessment and identifying specific needs is core to this role, working closely with primary care teams as well as community organisations and other healthcare professionals. Excellent communications skills are paramount with patients, families and healthcare professionals to enhance engagement and quality of life and wellbeing. There may be specific project work to support our Practices contractual obligations. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner; Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning; Person Specification Essential Commitment to patient focused care Professionalism and dedicated to personal development NVQ Level 2 or 3 in Health and Social Care or equivalent. Experience Essential Experience in supporting individuals, their families and carers Good IT understanding, using IT systems and packages Excellent communication and record keeping skills Good understanding and respect of individual lifestyles and diverse backgrounds. Excellent time keeping skills and ability to prioritise and complete tasks. Works well under pressure Good team relationships Desirable Experience in collecting data Good understanding of policies, procedures such as confidentiality, safeguarding, information governance and health and safety. DBS It will be necessary for a submission for Disclose to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions. UK Registration Applicants must have a current UK professional Registration. Job description Job responsibilities Job Summary Apollo PCN, based in North Warwickshire, is looking for an enthusiastic and proactive Care Coordinator to join their patient focused, forward thinking team. The successful candidate will work alongside our clinical and non-clinical teams to offer a friendly, caring and supportive experience for patients. You will be expected to work with up to five practices and will report to the Clinical Director. Work Location ? Mainly based at Hartshill Health Centre, but some travel expected to other Practices within the Nuneaton and Coleshill areas. Main Duties Patient focus and support is key to this job role, to provide time and expertise to help guide patients through the healthcare and social care system, to make connections with services and teams, giving opportunity to the patient to be heard and understood, whilst also advocating for them, helping individuals understand their rights and options. Patient assessment and identifying specific needs is core to this role, working closely with primary care teams as well as community organisations and other healthcare professionals. Excellent communications skills are paramount with patients, families and healthcare professionals to enhance engagement and quality of life and wellbeing. There may be specific project work to support our Practices contractual obligations. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner; Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning; Person Specification Essential Commitment to patient focused care Professionalism and dedicated to personal development NVQ Level 2 or 3 in Health and Social Care or equivalent. Experience Essential Experience in supporting individuals, their families and carers Good IT understanding, using IT systems and packages Excellent communication and record keeping skills Good understanding and respect of individual lifestyles and diverse backgrounds. Excellent time keeping skills and ability to prioritise and complete tasks. Works well under pressure Good team relationships Desirable Experience in collecting data Good understanding of policies, procedures such as confidentiality, safeguarding, information governance and health and safety. DBS It will be necessary for a submission for Disclose to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions. UK Registration Applicants must have a current UK professional Registration. Person Specification Qualifications Essential Essential Commitment to patient focused care Professionalism and dedicated to personal development NVQ Level 2 or 3 in Health and Social Care or equivalent. Experience Essential Experience in supporting individuals, their families and carers Good IT understanding, using IT systems and packages Excellent communication and record keeping skills Good understanding and respect of individual lifestyles and diverse backgrounds. Excellent time keeping skills and ability to prioritise and complete tasks. Works well under pressure Good team relationships Desirable Desirable Experience in collecting data Good understanding of policies, procedures such as confidentiality, safeguarding, information governance and health and safety. Person Specification Qualifications Essential Essential Commitment to patient focused care Professionalism and dedicated to personal development NVQ Level 2 or 3 in Health and Social Care or equivalent. Experience Essential Experience in supporting individuals, their families and carers Good IT understanding, using IT systems and packages Excellent communication and record keeping skills Good understanding and respect of individual lifestyles and diverse backgrounds. Excellent time keeping skills and ability to prioritise and complete tasks. Works well under pressure Good team relationships Desirable Desirable Experience in collecting data Good understanding of policies, procedures such as confidentiality, safeguarding, information governance and health and safety. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Apollo Collaborative Warwickshire North PCN Address 27 Parkfield Road Coleshill Birmingham B46 3LD Employer's website https://www.hazelwoodgrouppractice.co.uk/ (Opens in a new tab)