Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
* We offer a salary from £46,505 to £58,131 depending on experience.
* Annual incentive related bonus. (£1000 maximum bonus opportunity for the performance year).
* Attractive pension scheme (up to 10% company contribution)
* Development opportunities in line with the NEC Service Manager progression plan.
* 25 days annual leave plus bank holidays – plus an extra wellness day!
* Life assurance cover of 4 times pensionable salary
* A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: We have an opportunity for a NEC Service Manager to join our Customer Field Services Team at Yorkshire Water. The role is a flexible hybrid arrangement, but your base location will be at our Head Office in Bradford. You will be expected to attend meetings in person as and when required.
Work type: Permanent. Our assets are operational 24 hours a day, 365 days a year. The role is working 37 hours per week Monday to Friday within a window of 8am to 6pm.
What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we ensure that over 5.4 million people living in the region can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year.
The NEC Service Manager will oversee the Wastewater Services Agreement (WwSA), which is an NEC4 Term Service Contract. The primary responsibility of the role is to ensure that both the Client (YW) and the Contractor meet their contractual obligations.
Where you fit in:
As a NEC Service Manager, you will:
* Fulfil all duties required of the Service Manager under the NEC4 Term Service Contract.
* Ensure compliance with contractual obligations by both the Client and the Contractor.
* Administer the WwSA in line with the requirements of an NEC4 Term Service Contract (Option A).
* Take necessary actions to ensure YW is compliant with its obligations under the terms of the WwSA.
* Build relationships and adopt a collaborative approach to the management of the WwSA.
* Organise and lead meetings relating to early warning notices and compensation events.
* Provide assurance that all parties are working in accordance with the contract.
* Work closely with stakeholders to collect and assess data for compensation events.
* Report to the Commercial Investment & Vendor Manager and escalate issues as needed.
* Provide coaching and support to other members of the CFS Vendor Management Team.
* Advise on the effective utilisation of the WwSA.
* Work closely with key stakeholders including Asset Planning, Commercial Services, and CFS Operations.
* Contribute to the YW Strategic Pillar of ‘Improving asset health’.
* Provide coaching and development of colleagues.
* Build and maintain strong relationships with both internal and external stakeholders.
* Seek advice from others in the business and commence the contractual dispute resolution process when necessary.
* Undertake tasks required for the successful administration of the contract.
* Provide guidance and advice to colleagues within Wastewater.
* Work alongside the wider CFS Vendor Management Team and Commercial Services.
* Hold meetings with the Contractor to discuss any matters pertaining to the successful operation of the WwSA.
What skills, experience & qualifications you will need:
* Experience of working with NEC contracts, particularly within the water industry.
* Strong understanding of contractual obligations and compensation event assessment.
* Excellent communication and collaboration skills.
* Proven ability to coach and support team members.
* Strong problem-solving skills.
* Knowledge of wastewater network operations would be desirable.
* Demonstrates drive, energy, and determination.
* Strong communicator, both written and verbally.
* Effective problem-solving skills.
* Comfortable working independently.
* Effective management of contract partners.
You would also benefit from having:
* A relevant contract management qualification (e.g., NEC) would be desirable.
* Programme/project/contract management experience.
* Knowledge of wastewater network operations would be desirable.
* Experience of driving sustainable performance against challenging business targets.
* Previous experience gained within the water or wastewater sectors.
Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options.
Do we sound like your cup of tea?
If you’ve got experience in managing contracts and want to help us deliver great service for our customers whilst looking after the environment, then apply today. If you have any questions about the role, please contact Mark Thompson (mark.thompson@yorkshirewater.co.uk).
Closing Date: 13th January 2025
Interviews: TBC
If successful for the role, you will be required to undergo pre-employment checks.
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment. We strongly encourage candidates of all different backgrounds to apply.
Kelda Group reserve the right to close this position before the published closing date.
#J-18808-Ljbffr