Contact Centre Coordinator
As a member of the Contact Centre team, the Contact Centre Coordinator will expertly handle all contact with our customers via a number of channels – including calls, emails, live chat, and social media – whilst ensuring the customer journey is seamless throughout. This role is excitingly varied, offering a fast-paced environment in which all aspects of the role holder’s customer service skills will be used to deliver excellent customer service on each customer contact.
The Contact Centre Coordinator will be involved in the end-to-end customer journey, from initial contact and booking, to discharging the client after completing their treatment. Within this process, full attention will be paid to the accuracy of client records, whilst information security procedures will be strictly adhered to.
Location: Epsom
Job Type: Temporary with possibility of Temp to perm
Duration of booking: Expected to last 12 weeks with possible extension
Pay Rates: £11.44 per hour PAYE
Hours / Working Days: Working 5 days Monday to Saturday
First 6 weeks of working will be- 9am – 5pm after which you will be required to work a week of lates (12pm -8pm) every 6-8weeks
Monday to Friday shifts - working 8hrs between 8am – 8pm
Saturdays shifts 9am – 1pm
Sector: Healthcare
Based: Office
Hybrid working: Yes, once 12 week has been completed, you will be able to request to work 2 days from home
Onsite Parking: Free, needs to b...