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Multi-lingual Customer Service Expert (German/English), Liverpool
Client:
Location:
Liverpool, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
cefe9070229f
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
* Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and social media.
* Engaging with customers to gain a full personal understanding of their requirements.
* Supporting customers across the full customer journey with a broad scope of services.
* Managing customer interactions involving stakeholders from the partner network.
* Developing a deep understanding of vehicles and services, highlighting their benefits for customers’ work, adventure, or outdoor life.
* Achieving personal Key Performance Indicators and Service Level Agreements.
* Providing feedback to improve processes continuously.
Qualifications:
* Significant experience in a customer service environment, ideally within the automotive industry.
* A passion for 4x4 vehicles combined with a customer-centric mindset.
* Excellent verbal and written communication skills in both German and English.
* Strong communication skills with the ability to tailor information to individual customer needs.
* Good social and interpersonal skills.
* Good listening and problem-solving skills.
* Attention to detail and quality focus.
* A genuine interest in the campaign brand.
* Ability to build rapport and relationships with customers while empathising with their enquiries.
* Comfortable working in a start-up environment with dynamic process changes.
* Team player with a positive attitude and responsibility for resolving customer issues.
* Experience with CRM tools and MS Office applications.
* Flexibility to work operational hours, including weekends.
Additional Information:
Working a shift rota within operational hours: Monday – Friday, 8:00 am – 4:00 pm.
Your future job location offers: flexible work hours, hybrid home/office work, benefits, employee discounts, creative opportunities, and a central city location.
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