The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Business Manager – Role Overview
The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency. The CSC is the first point of contact for our customers, and you will play a crucial role leading our colleagues to support our customer’s needs and upholding the agency’s reputation.
We are looking for someone who has a real passion for providing an exceptional Customer Service and is able to work at pace. The Business Manager should have a good understanding of their own work area, using their ability and flexibility to switch between various tasks at short notice. You’ll be flexible and adaptable but above all personable with the ability to put the needs of our customers first.
As Customer Service Centre (CSC) Business Manager you will work with the Unit Head, Unit Service Delivery Leads and other Senior Management Team members to ensure that the team meets operational priorities and other Agency standards.
For an insight into working for The Customer Service Centre within the VOA, please click on the video link below.
Business Manager – Key responsibilities
The role-holder is expected to support the management team with a particular focus on the below main functions:
* Management of all CSC recruitment identifying resource gaps within the organisation for potential recruitment and actioning temporary and permanent trawls request.
* In conjunction with another Business Manager, oversee assurance and financial management through line management of a team of EO Assurance Leads.
* Analysis and feedback of Management Information to the Unit Head through provision of additional commentary or other feedback as required.
* Ensure a consistent approach is taken across the Unit in complying with all Agency policies and processes, ensuring that these are successfully embedded within individual teams, and addressing any local issues.
* Working with Team Leaders and managers across the Unit to activity monitoring performance and workflow.
Whilst the role is broadly the same for all Business Streams, “how” it is undertaken will vary, reflecting differences in the underlying organisational structures and priorities of the respective Unit
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .