Housing Complaints / Resolutions Officer Role to start ASAP
Location: Portsmouth
Working Arrangement: Hybrid Working
Type: Temp to Perm Role
Responsibilities:
1. Dealing with stage 1 and stage 2 complaints
2. Supporting the compliance team to deliver excellent compliance performance and smooth day-to-day repairs service to residents and front-line staff
3. Answering the phone and supporting management in compiling reports
4. Monitoring KPIs and dealing with day-to-day queries from front-line staff, ensuring they are routed appropriately within the team
5. Ensuring the council meets its obligations in handling statutory and non-statutory complaints
6. Promoting shared learning leading to service improvements
Key Skills:
1. Dealing with Stage 1 & Stage 2 complaint responses
2. Handling large case loads
3. Liaising with Solicitors/Contractors
4. Accountable for the accuracy and completeness of your work
5. Remaining calm under pressure and making informed and reasonable decisions
6. Excellent complaint handling and communication skills
7. Actively seeking to improve working practices and customer service
8. Taking responsibility for your own learning and development
9. Excellent PC skills including Microsoft Word and Excel
10. Excellent verbal and writing skills
#J-18808-Ljbffr