SHOULD YOU ACCEPT THIS CHALLENGE...
The Sales Operations Analyst will be integral to the success of the newly formed SE Center of Excellence (CoE), which aims to drive efficiency and scalability for lifecycle management and other key processes within the SE organization. This role will support the CoE team by focusing on operational improvements, reporting, and project management, while working closely with SE Leadership and SE Ops to optimize performance and maximize outcomes for customers and the business.
Why Join Us?
As part of the SE CoE team, you'll be at the forefront of transforming how Pure Storage engages with customers post-sale, ensuring they maximize value from Pure's technology. You will be directly involved in initiatives that have a measurable impact on both customer satisfaction and business growth.
Key Responsibilities:
1. Support the SE Center of Excellence: Streamline the lifecycle management process for ASEs around key tasks such as renewals technical validation, feature adoption, and install base mining.
2. Reporting & Data Analytics: Develop, maintain, and improve reporting dashboards that track key performance indicators (KPIs) for CoE initiatives. Provide actionable insights to the CoE and SE leadership teams to drive better decision-making.
3. Operational Efficiency: Identify inefficiencies in current processes and recommend improvements to enhance SE productivity. Automate routine tasks where possible and support the team in implementing new systems or tools.
4. Cross-functional Collaboration: Work closely with other departments (e.g., Renewals, CX, Product, and SFDC) to coordinate lifecycle management activities ensuring seamless execution and communication.
5. Project Management: Lead and support key projects within the CoE, such as expanding feature adoption, managing end-to-end professional services engagements, and driving portfolio growth through upsell and cross-sell initiatives.
6. Process Documentation: Develop and maintain clear documentation on new processes and tools to ensure smooth onboarding and operations within the CoE. Assist in the creation of training materials for ASEs and other stakeholders.
7. Enablement & Communications: Assist in the development and execution of enablement strategies, ensuring that ASEs and other stakeholders are properly trained on new processes and tools. Manage internal communication channels to ensure that updates, insights, and new processes are effectively communicated across the organization.
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
1. 3-5 years of sales operations, business operations, and/or management consulting experience
2. Bachelor’s degree in the quantitative field from an accredited university
3. Strong analytical and data management skills with experience working in Salesforce or similar CRM platforms
4. Familiarity with ServiceNow or similar case management systems
5. Experience with project management tools such as JIRA, and proficiency with reporting and analytics platforms like Anaplan or Tableau is a plus
6. Proven ability to work cross-functionally and influence multiple stakeholders, including SE Leadership and Customer Service teams.
7. Strong organizational skills with attention to detail and an ability to prioritize competing tasks in a fast-paced environment.
8. Experience with lifecycle management or technical operations in a customer-centric organization is preferred.
9. Excellent communication skills, both verbal and written, with a demonstrated ability to present data-driven insights to senior management.
10. A good track record with process ideation, implementation, and modification with strong foresight, and attention to detail for the identification of upstream, and downstream effects of process changes
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