Debt Recovery Officer
Location: North-West London
Contract: Temporary (3-month initial)
Rate: £20-24 per hour
Start Date: ASAP
*Hybrid Working - 1 day per week in office*
Contact: greg.waite@servicecare.org.uk
Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Debt Recovery Officer to join the team on a temporary basis. The postholder is required to maximise the recovery and enforcement of debts owed to the Council.
Main Responsibilities
1. Use a variety of debt recovery techniques to enable successful recovery of all debts and minimise financial and/or subsidy loss to the Council, demonstrating sensitivity to the financial constraints clients may face balanced with the financial interests of the Council.
2. Take ownership of debt cases, making arrangements, pursuing payment, and taking cases through the debt recovery process.
3. Maintain debt cases and produce, interpret, maintain, and analyse reports and spreadsheets to meet individual, team, and council-wide statistics.
4. Act as the first point of contact within the recovery and enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone, and electronic queries.
5. Ensure all cases are continually monitored by following up on arrangements that have been defaulted on and locating debtors who have absconded.
6. Maintain accurate, appropriate, and comprehensive records relating to customer accounts and contact.
Candidate Criteria
1. Experience of debt recovery within a Local Authority environment is highly preferred.
2. Experience with Abacus, Oracle Advance Collections, or NEC Northgate systems.
3. Effective negotiation, persuasion, and numerical skills in a debt recovery environment.
4. Great communication skills with the ability to work well on own initiative as well as part of a team.
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk.
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