Our client is a globally operating Real Estate organization that delivers best-in-class facilities management and engineering solutions for their customers' commercial and residential property portfolios. Due to an internal transfer, a role has become available for an experienced engineering services/technical manager to join their London Engineering Team. Working on a Monday-Friday basis, the role will provide oversight and support to a portfolio of 6 x commercial multi-tenant buildings in Central London (West-End, City) and liaise with various FM service partners to ensure compliance and agreed SLAs. Guideline salary is circa £68 - 72,000 and will also include a discretionary annual bonus, as well as healthcare, pension scheme, etc.
Candidates must be fully qualified in an engineering discipline (mechanical or electrical), with at least five years of experience within an engineering/technical management role, or alternatively a technically qualified contract/account manager. Along with core engineering certificates, additional training such as IOSH Managing Safely, NEBOSH, current or previous HV/LV AP status, ACOP L8, etc., will all be beneficial, as well as any engineering memberships.
Some of the duties involved will include:
1. Lead Hard Services Management across locations (budgets, schedules, procurement, quality & risk, statutory compliance, and governance).
2. Develop and implement consistent maintenance management practices across sites. Lead service partners and teams in driving performance and best practice to ensure exceptional service delivery.
3. Provide technical support for the client’s leased space as required.
4. Lead sourcing in the area of regional contracts for technical products or services.
5. Accountable for the Engineering Audit program for the UK client account.
6. Drive and deliver innovative cost reduction or sustainability programs.
7. Deliver improvement strategies using data-driven information from all available technology platforms.
8. Work with the consultancy/energy & sustainability team to identify energy management best practices and innovations.
9. Accountable for all engineering budgets within the portfolio working with the site facilities managers to forecast.
10. Lead the UK engineering function in support of all client accreditations and certifications (e.g., Client ISO50001, ISO550001 certification).
11. Communicate regularly with the Client team to build and maintain relationships.
12. Manage internal and external Service Level Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded.
13. Promote a high level of customer service to ensure and drive best practices.
14. Ensure business continuity plans are carried out as required to maintain minimum service disruption.
15. Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors, and vendors.
16. Conduct risk assessments and follow safety protocols, keeping up to date with the latest legislation and trends.
This is an exciting opportunity for an engineering/technical manager to join one of the leaders in commercial real estate management in the UK, working directly for the managing agent. While managing agent experience is preferred, our customer is open to those working on the Facilities Maintenance/Service Provider side interested in a move towards being the client and the added benefits, prestige, and job security that come with that.
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