As a Communities Lead, a typical day might include:
1. Owning our new Campa Classroom project from start to finish that aims to reach new communities with a variety of different courses and sessions to hard-to-reach areas of Lincolnshire, ensuring all targets are met and impact is achieved.
2. Leading on establishing and embedding the project including its launch, service promotion, delivery locations, schedule and project reporting.
3. Contract management of the project to achieve all deliverables, within funder requirements and guidelines, including data gathering, support service engagement and impact measurement.
4. Lead the campa team to deliver its targets and objectives, including people and financial resource and performance management, reporting regularly to the engagement and experience manager.
5. Support the campa team through personal development, 121s, and regular reviews.
6. Developing key strategic relationships with other organisations and local communities to deliver targeted outreach community-based activities.
7. Hosting and organising events in outreach areas to help boost engagement throughout the project, and owning a forward planned schedule that ensures maximum attendance.
8. Working with local groups, organisations, partners including universities and support services and internal teams to identify and recruit new people to our services.
9. Connecting with other services locally to deliver maximum impact for local communities.
10. Marketing and promoting all events and workshops to ensure we attract the people we are there to help
11. Ensure a modern, flexible and innovate approach to delivery, sharing this learning and insight across all delivery teams, and responding to changes as needed to ensure we realise this projects success.
12. Promoting all education and skills services with partners and participants to provide a truly holistic and personalised package of support that meets customer needs.
13. Owning the customer support journey for your area, working with customers on an individual and group basis, assessing their skills, barriers and challenges and supporting them to ensure they access the support they need from our wider teams.
14. Working as part of the wider engagement team to ensure cover at events, all hubs and activities as required.
Your role is all about integrating into local communities, finding out what makes them tick, and enabling the delivery of services to deliver value and impact. You will someone who thrives on meeting people, connecting the dots, and gets out of bed with a spring in their step!
You’ll be part of our amazing team doing your thing in The Acis Way:
15. You have the drive to do what’s right, putting people first in all that you do and challenging things that are wrong or need changing.
16. You work closely with colleagues, connecting across our different teams, never working in silos and always sharing good practice.
17. You own your work, supporting others to do the same. When you find problems, you provide solutions, encouraging new ways of working and an agile mindset. You don’t play the blame game.
The must haves:
18. Driving Licence – and willingness to travel in your role
19. Are comfortable with, and can engage with, people both 1-2-1 and in groupsfrom all backgrounds
20. Strong communicator with excellent customer service experience and skills
21. Ability to work as a team, under pressure and in a fast-paced environment
22. A good understanding of the barriers faced by people, and the solutions that may be able to benefit them
23. Experience with delivering marketing, engagement or partnership activities
24. Contract management, or the understanding of delivering to clear targets and expectations
25. Ability to work collaboratively with others, whether in the same team or external support providers
26. Event management, including the marketing, health and safety, risk management and logistics
27. An ideas person – to ensure we attract people and engagement with them the right way
28. Strong IT skills
29. You’re a positive, energised and enthusiastic person, with a real zest for helping others
30. Engaging and supporting people is what gets you up every day
31. Nothing makes you happier than seeing someone progress, knowing you helped them get there.
32. Resilience. Working in the education, support and employment sectors is a challenging but rewarding career. You’ll be helping to bring real change to peoples’ lives.
The added extras:
33. L3 Award in Education and Training (formerly PTLLS) or Teaching qualification, and/or willingness to undergo further training.
34. MHFA qualified
35. First Aid Trained
36. Ability to deal with challenging behaviour at times
37. An understanding of the different local services available for customers
38. You’ll be adept at change, having got hands-on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.
We all have our part to play
39. We’re committed to our vision of creating better homes, better services and better lives for our customers.
40. We demonstrate behaviours which are in line with our core values of being honest, positive, and ambitious.
41. We ensure all aspects of our work are in line with our customer-first focus – internal and external.
42. We uphold our commitment to equality and diversity.
43. We’re aware of our personal responsibilities regarding the Health and Safety at Work Act and ensure our Health and Safety policy is adhered to in all aspects of our work.
44. We treat all data with respect, ensuring we only use it for the correct purpose and is handled safely and securely.
45. We promote and achieve Value for Money (VfM) across the organisation.
Being part of the Acis team
46. Our hubs are fully open every weekday 9am-5pm for people to access support and learning, and are open evenings and weekends for learning, events and support in line with published timetables.
47. We operate our own it philosophy across the group and ensure we are flexible so talk to your line manager to find out the best fit.
48. This role requires an enhanced DBS check as this role includes working with vulnerable customers.
49. We like to get face to face with customers and suppliers, so a full driving licence is essential (or full access to a vehicle and driver under a scheme such as Access to Work).
50. We dress for the day ahead, so you’ll need to wear clothes suitable for your role at all times.
51. We want people to know you, so you’ll work with a variety of people such as: other team members, managers and directors, the Board, our customers, members of the public, contractors, employees from other organisations and so on.