Do you have customer service experience, and are you seeking a new 12-month contract in Salford or Preston? Electricity North West is looking for a Customer Care Coordinator.
Our Role
What to expect in this Customer Care Coordinator role:
* Be proactive in delivering first-class service to all customers, ensuring that they receive an excellent experience throughout the connections journey.
* Promote a seamless customer journey to maximise CSAT performance, accountable to be the one point of contact.
* Build and maintain excellent working relationships with all customer stakeholders.
* Influence the key customer stakeholders to work collaboratively to ensure that we deliver for the customer and keep them happy.
* Coordinate and own the customer relationship and their expectations from the first point.
The successful candidate must, at the start of employment, have permission to work in the UK without sponsorship.
What we’re looking for
To succeed in this Customer Care Coordinator role, you will need proven experience delivering excellent customer service. You will also require:
* An in-depth working knowledge of GSOP and EGS8 regulatory requirements.
* Proficiency in using SAP, SAP Portal and MS Office, specifically Outlook and Excel.
What we’re offering
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
* An annual bonus scheme.
* 25 days annual leave increasing with length of service.
* Private Healthcare.
* An employee rewards portal offering discounts on several well-known brands.
* A market-leading contributory pension scheme.
* Employee assistance programme.
* Opportunity for professional development through our L&D function.
We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day.
A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy.
Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit a highly skilled workforce that’s representative of the communities we serve.
Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2)
Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the nature of this role, the following pre-employment checks will be required: references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.
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