Travel Concierge
Are you passionate about travel and delivering exceptional customer service? This prestigious tour operator is looking for a Travel Concierge to join and support the reservations team with the administration of bookings and ensuring customers receive outstanding service. This is a fantastic opportunity to join this luxury travel company in this varied role. Salary of circa £32k.
Travel Concierge – Role & Responsibilities:
Assist the reservations and customer service teams with concierge services, special requests, and general administration.
Build and maintain excellent relationships with customers and travel agents.
Proactively contact customers prior to travel to offer additional services.
Manage tasks on the reservations system and ensure passenger-specific travel details are up to date.
Notify customers and agents of new special offers to promote business for the reservations team.
Review customer feedback and take appropriate action, seeking guidance where appropriate.
Travel Concierge – Skills & Experience Required:
Travel industry experience from within a tour operator or retail travel.
Strong organisation & administrative skills with excellent attention to detail.
A proactive approach with the ability to manage & prioritise multiple tasks.
Exceptional communication & customer service skills to build positive relationships with customers and agents.
A commitment to maintaining high standards of accuracy & professionalism.
Travel Concierge – Key Benefits:
Salary circa £32k
Monday to Friday: 09:00 – 17:30 / Saturday: 09:00 – 16:00 (on a rota basis).
Office based with flexibility to work from home one day per week after probationary period.
Fam trips and holiday discounts.
A collaborative and supportive team environment.
Please apply for the position of Travel Concierge online or email your cv to (url removed)