Job Responsibilities
1. Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
2. Be an advocate of ALL: Accor’s loyalty program to non-members.
3. Check guests in and out, maintaining accurate guest accounts.
4. Take bookings, provide helpful information, and enter reservations.
5. Answer guests' queries in a timely and efficient manner.
6. Address guest requests and handle guest complaints in a positive manner.
7. Liaise with inter-departments to assist guests and advise of room moves.
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