* Customer Service Manager
* Barnsley
About Our Client
Page Group are pleased to be partnering with an industry specialist manufacturer based in Barnsley who are now looking for a new Customer Service Manager. This role will be pivotal to supporting business objectives and will be the face of the business to B2B customers across Europe & Asia.
Job Description
* Manage B2B customer interactions via phone and email.
* Provide customers with support around all inquiries and information on their orders.
* Process customer orders accurately and within agreed SLAs.
* Manage customer complaints and issues in a proactive manner.
* Keep customers updated on the progress or potential changes with their orders.
* Work closely with logistics and third parties to arrange delivery of customer orders.
* Ensure all customer information and data is recorded accurately.
* Support sales function with pricing, customer support, and administrative requirements.
The Successful Applicant
* Experience in a similar Customer Service or Account Management type role.
* Experience in a manufacturing, supply chain, export, or industrial environment.
* Customer-focused approach.
* Excellent attention to detail.
* Team player.
What's on Offer
This is a fantastic opportunity to join a specialist manufacturing business as their new Customer Service Manager.
Based in Barnsley, the role will be working Monday to Friday on site, 7 AM to 3:30 PM.
Salary on offer of £36,000 - £40,000 depending on experience.
This role has great opportunities to grow and progress within the business and the ability to gain exposure to new areas if wanted.
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