The post holder will manage the office administration of the Consultant and other medical staff within the team, providing an efficient and effective secretarial service to support medical staff in maintaining a safe, efficient and effective clinical service. The post holder will be expected to organise their own time and manage and prioritise their own workload, ensuring urgent matters are dealt with efficiently and that record keeping is accurate and complete. The post holder will be expected to utilise good communication skills to liaise effectively with colleagues and external agencies as required. The post requires excellent organisational skills including medical audio-typing and live typing. The post holder will utilise a range of technical skills including word-processing, email and computerised diary systems, and employ a range of electronic systems relating to clinical records. The confidential nature of all work must be understood and safeguarded. The post holder will be expected to cover for absent colleagues as necessary for short periods of time such as annual leave and short-term sickness. The services provided include community nursing, health visiting and a range of therapy services including physiotherapy, podiatry and speech & language. Wellbeing services provided include smoking cessation and healthy lifestyle services. The Trust specialises in inpatient services, including rehabilitation services and community mental health services., + Maintain good working relationships with Medical Secretary Colleagues, providing cross-cover (on a reciprocal basis) for annual leave and short periods of sickness absence. + To support the Consultant and his/her medical team members in the typing of all MDT/CPA review notes and supporting correspondence, ward discharge summaries, tribunal reports, rotas and references within designated time limits with a high standard of accuracy and presentation. + To arrange Consultant led meetings, e.g, Enhanced CPA, Mental Health Act Assessments and MDT reviews and other meetings as requested by the Consultant. To arrange for the Consultant to sign Section papers for patients admitted under the Mental Health Act going on leave from the ward. To ensure all relevant professionals/relatives receive invites. + To relate information received from GPs regarding requests for Mental Health Act assessments, contacting the on-call Approved Social Worker at request of the Consultant and arranging a time for all parties to be present. To remind Consultant about expiring Section dates. + Deal with enquiries from relatives and solicitors regarding Court of Protection and provide the Consultant with relevant patient documents as required. + To take minutes for Consultant led meetings as requested. Live typing. + To prepare papers for meetings and distribute as requested by the Consultant either manually or electronically as appropriate. + To provide effective communication both within the Trust and between other hospitals, General Practitioners, Community Mental Health Team, patients and relatives regarding appointments, admissions and any other queries. + To provide effective communication when dealing with patients/relatives to obtain accurate and specific information to enable the Consultant to act on the information given. + Take responsibility for being the first line of contact when receiving calls from carers who are anxious, distressed or angry. To provide effective communication using tact and precise listening skills in order to reassure the carer and forward an accurate message to the Consultant. + To provide active support to Administration staff when they receive a difficult call from an anxious/distressed patient. + RSA/OCR III typing and word processing skills or equivalent speed and knowledge. + Broad knowledge of medical, psychiatric terminology in order to be able to transcribe consultant letters accurately. + A broad knowledge of Microsoft packages which can include Power Point / Excel in order to assist the Consultant. + The post holder will have an understanding of routine work procedures which may require job training and induction, knowledge of patient administrative systems (computerised), knowledge of hospital departments and procedures. + The post holder will work in a secretarial capacity to the Consultant and will, on request, contribute to his/her 360 Degree Assessment displaying an understanding of the Consultant's workload and time management.
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve. As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
* Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
* Specialist community support for children and adults with learning disabilities and autism, including intensive support.
* Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers. Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time. For more information visit our website via Lancashire & South Cumbria NHS FT.