The Priory Hospital Preston has established an excellent reputation for offering calming and recovery focused residential treatment for up to 38 patients.
We are looking for a Quality and Compliance Administrator to join the team. The post holder will be based within the hospital; will be in contact with service users and all visitors to the hospital.
The role:
1. Provide administrative support on all aspects of Governance Compliance and Complaints at site.
2. Required to provide efficient, professional and effective administrative and secretarial support to the Hospital Director.
3. Support a patient safety culture and promote learning from incidents and complaints.
4. Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints, ensuring reports are submitted within the given timescales and in accordance with policies.
5. Monitor Patient experience across the site, review themes, and support changes to practice and policy in response to this.
6. Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures.
7. Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews.
8. Co-ordinate responses to patient complaints in accordance with Complaints Policy.
9. Ensure these plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way.
10. Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical networks.
11. Contribute to the Clinical Audit and Policy development and implementation; this includes embedding of learning, implementation of standards and ensuring that improvement is sustained.
12. Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times.
13. Assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our services, so that services are consistent in high-quality service delivery, to avoid fluctuations in quality and graduate the reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved.
14. Prepare Quality reports as and when required.
15. Lead on the organisation of the site Clinical Governance meeting.
16. Use existing data systems and reports to support the site to improve patient experience and safety.
17. You will be expected to provide cover and support to the wider team and site as needed.
Benefits include free on-site car parking, subsidised meals, and pension scheme.
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