Job Title: IT Support Engineer
Salary: Competitive (Dependent upon experience)
Location: Winnersh Triangle
Key Features of role
To ensure the smooth running of the IT systems across the whole network, and ensure users get the maximum benefits from them. This role is full-time, working 5 days out of 7, with some weekend and bank holiday working.
As an IT Support Engineer, you will be responsible for providing first-line technical support to staff, partners, and clients. You will support the IT helpdesk, troubleshoot technical issues, assist in IT development projects, and ensure smooth operations across multiple office locations.
What we’ll give you
* Working primarily at the Head Office in Winnersh Triangle (at least 3 days in the office per week), with some home working and flexible hours
* Mobile phone and laptop
* Training and development programme
* Great bonus scheme
* Contributory pension scheme
* 32 days holiday, including bank holidays
* Employee ‘free perks’ scheme
Who we’re looking for
The role requires someone who is organised, can manage their time effectively, and has the ability to think logically. You should have excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Candidates who are always looking for new and better ways of doing things are encouraged in this role.
* Educated to Degree level or equivalent experience within the IT domain
* Full UK drivers’ licence and own vehicle (Essential)
* Experience with Office 365, Active Directory and MS Entra (admin level)
* Strong problem-solving and multi-tasking skills
* Excellent communication skills with the ability to support users at all levels
* A customer-focused mindset with a proactive and positive approach
* Familiarity with PC hardware, Microsoft operating systems, and networking essentials.
* Desirable skills: SQL, cyber security and VOIP phone systems
What you’ll do
Helpdesk/Support
* Dealing with helpdesk queries using our ticketing system (Office 365)
* Multi-departmental support (including on-site support)
* Diagnosing hardware and software faults and solve technical and applications problems in a timely manner
* Setting up new users' accounts and profiles and dealing with password issues (Active Directory)
* Removing leavers from the appropriate systems
* Prioritising and managing multiple open cases at one time and responding within agreed time limits to call-outs
Software
* Supporting the roll-out of new applications
Hardware
* Installing and configuring computer hardware operating systems and applications
* Complete a health check for all IT equipment in the company, to be monitored and reviewed regularly and replacing IT equipment and parts as required
* Testing and evaluating new technology
Network
* Monitoring and maintaining computer systems and networks and troubleshooting system and network problems
Administration
* Create and maintain an IT equipment inventory
* Ensure all IT procedures are reviewed and up to date