Job summary A new and exciting opportunity has arisen to join the Digital Support Services team as a Digital Asset Team Leader at The Mid Yorkshire Teaching NHS Trust. The post holder will supervise the Digital Asset Management team to support delivery and effective usage of assets throughout the asset lifecycle and be the conduit for requirements and reporting. Main duties of the job The post holder will supervise the Digital Asset Management team ensuring that excellent customer service is delivered to all users within the Trust providing advice and guidance on a range of IT equipment ensuring the teams for which they are responsible deliver the same level of service. You will be responsible for the procurement and installation of hardware and software, supporting a range of infrastructure and equipment e.g., desktops, laptops, monitors, computers on wheels, and other mobile devices. We are looking for a friendly, self-motivated and enthusiastic individual who has a passion for staff management and has proven ability to deliver high-quality, customer-focussed digital support. Experience of working in a high-pressured IT service environment managing and delivering asset management, with the ability to communicate with confidence to staff and customers at all levels, would be advantageous. About us We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield). Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce. We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care. We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently. We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience. We have a clear vision and you could be part of this If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you. Date posted 24 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9377-DS0170 Job locations Dewsbury and District Hospital Halifax Road Dewsbury West Yorkshire WF13 4HS Job description Job responsibilities Key Responsibilities Undertake all activities associated with the supervision of the Digital Asset Team e.g. co-ordination and supervision of the team, staff absence, 1-1s, appraisals, and mandatory training compliance. Assist with the management of the asset lifecycle from requirements definition to procurement, operation, and disposal, in line with current Waste Electrical and Electronic Equipment Regulations and Information Governance. Ensure that all IT assets are tracked, clearly identifiable by location and user and all audit requirements are supported, ensuring Digital Services teams comply with asset management requirements. Administer, monitor and maintain the configuration management database, ensuring accuracy of the asset inventory. Monitor asset performance throughout their lifecycle and make recommendations for adjustments. Maintain and monitor the Asset Management CMDB to determine effective use of equipment throughout the Trust. Assist with the management of software assets, ensuring compliance of licences and policy requirements. Support the incident, problem, and release management processes. Plan and organise the day to day work of the Digital Assets team, adjusting as necessary to variance of workload. Provide advice and guidance to the Digital Asset Management Team to ensure a high standard of customer service and support is maintained. Support the development and maintenance of the Service Catalogue. Follow change management procedures and advise on any issues appropriately. Support the production of IT Service Management information and Key Performance Indicators. Monitor the ordering of equipment on the Trusts financial system. Liaise with suppliers in line with the Trusts IT Asset Management Policy. Receive complex and detailed information ensuring the information is interpreted and disseminated within own team. Provide advice and guidance to all Trust Staff on IT and technical equipment explaining more complicated and complex information in a way that staff will understand. Work closely with the Digital Assets Manager to provide an effective and efficient digital service. Participate in the recruitment and selection of new staff within the Digital Asset Management Team. Contribute to the onboarding of new staff through the provision of mentoring, guidance and training as necessary. Manage, monitor and evaluate team and individual performance, through the analysis of data and creation of reports, to ensure efficient service delivery to customers e.g. monitoring of priorities, performance, and service level targets, allocating work as necessary. To act as an escalation point and assist in the resolution of technical and operational issues. Report to the Digital Assets Manager with regards to workload, work assignment and associated issues. Working on own initiative, to agreed objectives prioritising own workload and responding to ad hoc requests as necessary. Ensure effective and efficient customer service ensuring any matters escalated are dealt with promptly and professionally. To contribute to the delivery and deployment of the wide range of equipment used by the Trust including but not limited to desktops, laptops, desk phones, android and IOS devices e.g. mobile phones, iPads etc. and associated software and peripherals throughout the Trust. Provide advice and guidance on device replacement and cost as necessary. Implement policies and procedures in own area e.g. development of Standard Operating Procedures, work plans and training plans as required, proposing policy or service changes beyond the immediate team. Contribute to the IT Asset Management policies and processes i.e. IT Asset Management and Mobile Phone policies. Work in conjunction with other Digital services teams in the successful delivery of projects, managing IT systems and hardware deployment, testing, or upgrading as required. Write and maintain IT documentation, ensuring records in the ITSM tool are up to date. Responsible for the correct and safe use of expensive and specialist IT equipment within the Digital Asset team. Provide assistance to, and work closely with, all teams within Digital Services. Participate in projects, testing of new systems, evaluating and reporting on new IT hardware and software, attending appropriate project team meetings as necessary, acting as specialist lead in own area. Contribute and participate in team projects relating to continuous service improvement of the Digital Asset Management Team and wider Digital Support Services teams. Provide advice, guidance and training to other team members sharing and documenting own knowledge and experience. Represent the team in departmental meetings, presenting information and data from own area of expertise. Assist with the requirement to carry and move equipment across Trust sites. Undertake driving of the departmental fleet vehicle in accordance with the Trust transport rules and conditions. Undertake any other reasonable duties as required. Job description Job responsibilities Key Responsibilities Undertake all activities associated with the supervision of the Digital Asset Team e.g. co-ordination and supervision of the team, staff absence, 1-1s, appraisals, and mandatory training compliance. Assist with the management of the asset lifecycle from requirements definition to procurement, operation, and disposal, in line with current Waste Electrical and Electronic Equipment Regulations and Information Governance. Ensure that all IT assets are tracked, clearly identifiable by location and user and all audit requirements are supported, ensuring Digital Services teams comply with asset management requirements. Administer, monitor and maintain the configuration management database, ensuring accuracy of the asset inventory. Monitor asset performance throughout their lifecycle and make recommendations for adjustments. Maintain and monitor the Asset Management CMDB to determine effective use of equipment throughout the Trust. Assist with the management of software assets, ensuring compliance of licences and policy requirements. Support the incident, problem, and release management processes. Plan and organise the day to day work of the Digital Assets team, adjusting as necessary to variance of workload. Provide advice and guidance to the Digital Asset Management Team to ensure a high standard of customer service and support is maintained. Support the development and maintenance of the Service Catalogue. Follow change management procedures and advise on any issues appropriately. Support the production of IT Service Management information and Key Performance Indicators. Monitor the ordering of equipment on the Trusts financial system. Liaise with suppliers in line with the Trusts IT Asset Management Policy. Receive complex and detailed information ensuring the information is interpreted and disseminated within own team. Provide advice and guidance to all Trust Staff on IT and technical equipment explaining more complicated and complex information in a way that staff will understand. Work closely with the Digital Assets Manager to provide an effective and efficient digital service. Participate in the recruitment and selection of new staff within the Digital Asset Management Team. Contribute to the onboarding of new staff through the provision of mentoring, guidance and training as necessary. Manage, monitor and evaluate team and individual performance, through the analysis of data and creation of reports, to ensure efficient service delivery to customers e.g. monitoring of priorities, performance, and service level targets, allocating work as necessary. To act as an escalation point and assist in the resolution of technical and operational issues. Report to the Digital Assets Manager with regards to workload, work assignment and associated issues. Working on own initiative, to agreed objectives prioritising own workload and responding to ad hoc requests as necessary. Ensure effective and efficient customer service ensuring any matters escalated are dealt with promptly and professionally. To contribute to the delivery and deployment of the wide range of equipment used by the Trust including but not limited to desktops, laptops, desk phones, android and IOS devices e.g. mobile phones, iPads etc. and associated software and peripherals throughout the Trust. Provide advice and guidance on device replacement and cost as necessary. Implement policies and procedures in own area e.g. development of Standard Operating Procedures, work plans and training plans as required, proposing policy or service changes beyond the immediate team. Contribute to the IT Asset Management policies and processes i.e. IT Asset Management and Mobile Phone policies. Work in conjunction with other Digital services teams in the successful delivery of projects, managing IT systems and hardware deployment, testing, or upgrading as required. Write and maintain IT documentation, ensuring records in the ITSM tool are up to date. Responsible for the correct and safe use of expensive and specialist IT equipment within the Digital Asset team. Provide assistance to, and work closely with, all teams within Digital Services. Participate in projects, testing of new systems, evaluating and reporting on new IT hardware and software, attending appropriate project team meetings as necessary, acting as specialist lead in own area. Contribute and participate in team projects relating to continuous service improvement of the Digital Asset Management Team and wider Digital Support Services teams. Provide advice, guidance and training to other team members sharing and documenting own knowledge and experience. Represent the team in departmental meetings, presenting information and data from own area of expertise. Assist with the requirement to carry and move equipment across Trust sites. Undertake driving of the departmental fleet vehicle in accordance with the Trust transport rules and conditions. Undertake any other reasonable duties as required. Person Specification Experience Essential Asset Management and Technical Support Experience. Customer Service Experience. Basic networking concepts (e.g. TCP/IP). Management of incidents and problems to resolution. Management of staff with disparate skills. Experience of managing and motivating a team. Desirable Health Service and/or public sector experience. Experience of working with Mobile Device Management solutions. Experience of working within the ITIL methodology. Supplier management experience. Knowledge and Awareness Essential Proven knowledge of Microsoft Environments, Operating systems and applications. Proven knowledge of IOS and/or Android devices. Knowledge of Microsoft Server technologies, Active Directory, SCCM, O365. Up to date knowledge of WEEE regulations. A thorough understanding of confidentiality and data security. Desirable Knowledge of NHS Applications / Systems. Knowledge of Information Governance and Data Protection Qualifications Essential 5 GCSEs or equivalent including Mathematics and English. Degree in relevant specialist subject or equivalent experience. Current ITIL foundation certificate (or willing to work towards). Desirable Relevant industry standard qualifications. Certificate in management. Skills and Abilities Essential Excellent customer service skills. Competent in the use and support of Microsoft products. Ability to work in an unpredictable work pattern where frequent concentration is required. Ability to prioritise own workload as well as others and motivate teams through change. Ability to work on own initiative, to prioritise and plan workloads of oneself and others. Ability to negotiate and influence. Attention to detail. Effective team player. Advanced keyboard skills. Person Specification Experience Essential Asset Management and Technical Support Experience. Customer Service Experience. Basic networking concepts (e.g. TCP/IP). Management of incidents and problems to resolution. Management of staff with disparate skills. Experience of managing and motivating a team. Desirable Health Service and/or public sector experience. Experience of working with Mobile Device Management solutions. Experience of working within the ITIL methodology. Supplier management experience. Knowledge and Awareness Essential Proven knowledge of Microsoft Environments, Operating systems and applications. Proven knowledge of IOS and/or Android devices. Knowledge of Microsoft Server technologies, Active Directory, SCCM, O365. Up to date knowledge of WEEE regulations. A thorough understanding of confidentiality and data security. Desirable Knowledge of NHS Applications / Systems. Knowledge of Information Governance and Data Protection Qualifications Essential 5 GCSEs or equivalent including Mathematics and English. Degree in relevant specialist subject or equivalent experience. Current ITIL foundation certificate (or willing to work towards). Desirable Relevant industry standard qualifications. Certificate in management. Skills and Abilities Essential Excellent customer service skills. Competent in the use and support of Microsoft products. Ability to work in an unpredictable work pattern where frequent concentration is required. Ability to prioritise own workload as well as others and motivate teams through change. Ability to work on own initiative, to prioritise and plan workloads of oneself and others. Ability to negotiate and influence. Attention to detail. Effective team player. Advanced keyboard skills. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Mid Yorkshire Teaching NHS Trust Address Dewsbury and District Hospital Halifax Road Dewsbury West Yorkshire WF13 4HS Employer's website https://www.midyorks.nhs.uk/ (Opens in a new tab)