The EUD Team is excited to announce a fantastic opportunity for 3 skilled End User Device Desktop Engineers to support the migration of devices and implementation of the Oracle Health Millennium EPR system at BHRUT.
The post holder will be involved with the deployment of end user devices to the Trust and providing face-to-face and remote 2nd line level technical support for all ICT incidents and requests. The level of support provided to the ICT user base will ensure that maximum uptime of localized ICT systems is maintained, enabling our staff to make the best use of ICT systems during their daily work.
The post holder will primarily provide support to users, consistently delivering a “client-focused” service promoting excellent customer service and effective working relationships.
Previous deployment of end user devices including desktops, laptops, printers, mobile devices, and Intune experience is essential.
This is an exciting opportunity to contribute to a major digital transformation within the Trust, working collaboratively with Barts Health Trust to leverage existing expertise and best practices.
This role is to work as part of the infrastructure team providing high-quality 2nd Line IT support to all staff and customers; the ICT Customer Service Desk is the first point of contact for all staff of NHS organizations when accessing BHRUT. The post holder will ensure all analysts and junior analysts gain accurate information from callers and utilize knowledge, skills, and judgment to provide a resolution where possible and will be required to assist the Service Desk.
We’re an organization that is getting better and better, driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and eliminate corridor care.
Our patients are benefiting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch. These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian, and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
For further details / informal visits contact: Name: Terence Redhead Job title: Infrastructure Manager Email address: terence.redhead@nhs.net Telephone number: 01708435000
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