Job summary G DOC LTD is a non-profit organisation that aims to strengthen primary care and general practice by delivering safe, high quality and innovative care. We currently run four GP Practices in Gloucestershire (two in Gloucester City and two in the Forest of Dean) and provide a number of bespoke primary care services across the county. We are looking for an experienced General Practice Medical Administrator to join our professional and friendly administration team based in Gloucester. This is an opportunity to join a well-led, well-run and mutually supportive team and play your part in helping primary care patients. G DOC LTD is a supportive employer and encourages staff development, for the right candidate this position could lead to career in primary care with increasing responsibility and linked increases in salary. The Care Quality Commission requires us to have a complete employment history from the age of 16, including explanations for any gaps in employment. Closing date: 16/04/2025 Main duties of the job Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. Reports to: Lead Administrator About us You will be required to be immunised in compliance with Green Book (link attached) and NHS recommendations for your role (unless medically exempt). G DOC LTD is owned by all the GP Practices in Gloucestershire; the Practices are our shareholders. We operate on a not-for-profit basis: any profits are redistributed into primary care in Gloucestershire. We are a limited company run by a Board of Directors, most of whom are experienced local GPs. We run a number of GP practices, as well as some other services for the whole county. In Gloucester we run 9,500 patients at Gloucester Health Access Centre/Matson Lane (9,500 patients) and Partners in Health (12,400). In the Forest of Dean, we run two practices, both of which are dispensing: Lydney (7,500 patients), and Blakeney (3,200 patients). Our countywide services include: G DOC is running a Covid Medicines Service to help and support the high-risk patients in Gloucestershire. Over 17,000 primary care appointments each year at Gloucester Health Access Centre for patients who may need to be seen the same day when their own practice is already full, or who do not have a registered GP. GHAC is open 8am8pm, 365 days a year. For more details visit our website Date posted 04 April 2025 Pay scheme Other Salary £11.49 to £12.48 an hour Contract Fixed term Duration 12 months Working pattern Part-time Reference number A0782-25-0013 Job locations Quayside House Quay Street Gloucester GL1 2TZ Doctors Surgery Matson Lane Matson Gloucester GL4 6DX Job description Job responsibilities Working Conditions The job is primarily Gloucester-based, but you will be required to travel independently between GDOC's services in Gloucestershire, including Gloucester and the Forest of Dean, and to attend meetings etc. hosted by other agencies throughout Gloucestershire and, occasionally, in other areas of the UK. Frequent, prolonged VDU use. High levels of accuracy and attention to detail essential at all times. Occasional work in a time pressured environment. Some exposure to distressing situations and written material. Responsibility for all Medical Administration in the Practice. Working with the Practice Manager, Lead Administrator and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice. Administrative Team requirements as assigned, including: Document Management and scanning. Medical Reports Administration Coding of Medical correspondence Supporting QOF and other performance indicators and contractual requirements Recalls and sending invites for LTC reviews, childhood vaccinations etc GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team. Dealing with online access requests / queries. Referrals - raising referrals, dealing with referral queries from patients Patient requests for information (including Subject Access Requests), and medical reports. Links to Primary Care Support England, dealing with patient requests, urgent enquiries and patient list validation. Compile and submit information reports on compliance status, actions and workplan. Submitting claims (including CQRS, PHES, GCCG, FP34), liaising with the FOD, PCN monitoring IIF. Job description Job responsibilities Working Conditions The job is primarily Gloucester-based, but you will be required to travel independently between GDOC's services in Gloucestershire, including Gloucester and the Forest of Dean, and to attend meetings etc. hosted by other agencies throughout Gloucestershire and, occasionally, in other areas of the UK. Frequent, prolonged VDU use. High levels of accuracy and attention to detail essential at all times. Occasional work in a time pressured environment. Some exposure to distressing situations and written material. Responsibility for all Medical Administration in the Practice. Working with the Practice Manager, Lead Administrator and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice. Administrative Team requirements as assigned, including: Document Management and scanning. Medical Reports Administration Coding of Medical correspondence Supporting QOF and other performance indicators and contractual requirements Recalls and sending invites for LTC reviews, childhood vaccinations etc GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team. Dealing with online access requests / queries. Referrals - raising referrals, dealing with referral queries from patients Patient requests for information (including Subject Access Requests), and medical reports. Links to Primary Care Support England, dealing with patient requests, urgent enquiries and patient list validation. Compile and submit information reports on compliance status, actions and workplan. Submitting claims (including CQRS, PHES, GCCG, FP34), liaising with the FOD, PCN monitoring IIF. Person Specification Qualifications Essential GCSE English Grade 5 or above (or equivalent or higher qualification) GCSE Maths Grade 5 or above (or equivalent or higher qualification) Desirable Undergraduate degree or equivalent Personal Qualities Essential Clear, polite telephone manner Polite and confident Flexible and cooperative Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Skills Essential Excellent communication skills (written and oral) Strong IT skills Competent in the use of Office and Outlook Ability to follow policy and procedure Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Desirable Competent in use of SystmOne Experience Essential Broad knowledge of General Practice Desirable Knowledge of General Practice and/or Primary Care Understanding of Medical Administration Understanding of Information Governance / data compliance Other Essential Disclosure Barring Service (DBS) check Evidence of continuing professional development Person Specification Qualifications Essential GCSE English Grade 5 or above (or equivalent or higher qualification) GCSE Maths Grade 5 or above (or equivalent or higher qualification) Desirable Undergraduate degree or equivalent Personal Qualities Essential Clear, polite telephone manner Polite and confident Flexible and cooperative Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Skills Essential Excellent communication skills (written and oral) Strong IT skills Competent in the use of Office and Outlook Ability to follow policy and procedure Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Desirable Competent in use of SystmOne Experience Essential Broad knowledge of General Practice Desirable Knowledge of General Practice and/or Primary Care Understanding of Medical Administration Understanding of Information Governance / data compliance Other Essential Disclosure Barring Service (DBS) check Evidence of continuing professional development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name G DOC Ltd Address Quayside House Quay Street Gloucester GL1 2TZ Employer's website https://ghac.co.uk/ (Opens in a new tab)