Manage, on a daily basis, all administrators, ensuring that individuals have clear work programmes and objectives that are reviewed regularly. Ensure that work is delivered to the required standard by ensuring reporting mechanisms are developed and maintained by the team. Ensure that there are clear plans in place to manage workloads and resources across the team. Ensure that these plans are enacted by training, monitoring and coaching your team to ensure that work is delivered to an excellent standard. Ensure that staff performance is monitored in line with organisations policies and that work completed and outstanding is captured clearly and effectively. Develop the skills of the administrative support team by capturing training needs and provide training and coaching directly or source this for the team securing funding alongside this. Review performance in conjunction with local and national guidelines Ensure compliance to processes for corporate administrative, legislative, governance and financial standards and ensure all issues are dealt with appropriately. Manage annual leave within the administration team and ensure appropriate cover at all times. Ensure any difficulties or anticipated areas of difficulty are resolved. Recruit, appraise and carry out performance and sickness management for your direct reports. Carry out coaching, training, and provide support to your team though 1-1s and supervisions. Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies Act as a first point of contact for the organisation, be able to maintain a calm and appropriate manner in a variety of situations, seeking support as required Deliver excellent customer care and support to both internal and external patients, visitors and colleagues Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required Provide information, written, verbal by telephone, e-mail, letter etc to staff from other departments and partner agencies