About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Management Level :10 Work Experience :4-6 years Work location :Hyderabad Must Have Skills : Good To Have Skills : Job Requirements : Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as requiredManage requests incidents on ITSM toolImplement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changesRequired for easy transition into role and join on-call group which is high priorityWork as a support lead and follow ITIL processesWorks with the teams on upcoming features to identify risks and dependencies Technical Experience : Must have exp in NodeJSGood to have exp in reactjs, JQuery, HTML, CSS, JS and Phython Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently Additional Information : -Willing to work in 24/7 support rotational shifts 15 years of full time education