What's involved with this role: The pay rate for this role is £33,945.00 - £40,221.00 depending on experience Housing Officer Reference no: E Devon 5261034 Pay Rate: £40,221.00 per annum 37 Monday – Friday, 08:30 - 17:30 This opening assignment is Permanent City: HONITON 1 day working from home to do Admin Duties each week. 4 days will be based at the office, however they will need to attend site visits during the week as and when required, candidates will need to have access to their own vehicle and ideally local for this role. Candidates must be flexible, travel expenses paid (Fuel) to visit Tenants. You will provide a customer focused housing options and advice service, preventing and relieving homelessness wherever possible as a priority in line with Homelessness Reduction Act 2017 legislation. Key responsibilities: Participate in providing a comprehensive and innovative housing options and advice service split over two locations, with an emphasis on early intervention and the prevention of homelessness, promoting and pursuing a range of housing options to meet the needs of our customers. Participate in the housing options duty service, giving initial advice face to face or over the telephone to customers. Dealing with incoming telephone calls, e-mails and letters. Carry out housing needs assessments for applicants who are homeless or threatened with homelessness, in accordance with the Homelessness Reduction Act 2017. Proactively manage a caseload of applications. Effectively negotiate and mediate with landlords and any other relevant parties with a view to preventing homelessness by keeping customers in their properties, wherever possible, or by helping applicants to secure suitable alternative accommodation. Investigate applications in line with the Housing Act 1996 Part 7 and relevant case law. Write and issue statutory S184 decision letters and any other standard letter as required. Create, review and update effective Personalised Housing Plans in line with the Homelessness Reduction Act 2017, to ensure successful homelessness prevention or relief. Support and empower applicants to resolve their housing needs. Be flexible in your approach to meet the needs of the customer, carrying out home visits where necessary. Key requirements: Level 3 English & Maths GCSE A valid driving licence and own car Ideally Housing Background Well developed interpersonal skills. Have excellent organisational skills. Ability to work on own initiative and as part of a team. Accuracy and attention to detail, particularly when working to tight deadlines and managing conflicting priorities. Competent with ICT packages including Microsoft Office. Desirable: Knowledge of the Homelessness Reduction Act 2017 Awareness of the local housing market and housing providers. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. "XR ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.