Retail Store Operations Manager | Portsmouth | £28-£30,000
Our client is seeking to recruit a high performing Retail Store Operations Manager to support their ongoing growth and success. The successful Operations Manager will come from a fast-paced retail store and be responsible for all warehouse, backstage areas, customer despatch, and any associated customer service issues.
We are looking to recruit an in-store Operations Manager who has excellent retail skills, strong leadership experience, is passionate about the customer journey, and enjoys what they do. You will be from a fast-paced warehouse-style environment and will be hands-on, committed, and driven.
Key responsibilities as our new Retail Store Operations Manager:
* Manage a store team of warehouse/delivery colleagues
* Take control of the customer service and feedback team
* Ecommerce and online delivery despatch experience essential
* Responsible for all online order processing
* Manage delivery logistics
* Stock control and stock management
* Customer Service Management for any delivery issues or online order problems
* Recruitment and training of colleagues
* KPI management
* Delivery and distribution knowledge and experience
* Work closely with the business owners to deliver their online strategy
This is a great role for an operationally focused retail manager who can bring ideas and motivation to a great business. Your voice will be heard and acted upon; in return, you will play a key part in the business direction and growth. This is not an office role, so we need someone who will be hands-on and able to support the teams.
If you are an Operations Manager with a strong retail background, we want to hear from you. You will take pride in your store operations and ensure that customers receive the service they expect and is associated with our customers' brand.
Our client can offer a competitive salary of up to £28-£30,000 plus bonuses, benefits, and a wide range of development and progression opportunities.
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