We are currently recruiting for a full-time Customer Service Representative to join our Customer Experience team based at our Notting Hill offices.
Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Answer customers enquiries on all channels, including live chat, email, telephone, and social media platforms
Be creative and constantly consider new ways to help us provide the best possible customer service
You’re driven and self motivated - you want to excel at what you do!
You believe in understanding a customer’s pain, building value and solving problems
Fluent English speaker with exceptional verbal, written and general communication skills
Comfortable in a digital environment
Previous experience in the Optical industry would be a bonus
Opportunity to join a fast-growing and ambitious startup
~ Spacious and modern offices, with excellent facilities
~ Regular company socials and events
~ Free spectacles and sunglasses for you, and discounts for family and friends
~22-day Holiday + Bank Holidays
~ Competitive salary depending upon experience
Type of contract: Full-time, office-based
Working Hours: 40 hours per week Monday to Friday