UC Collaboration Engineer – Key Responsibilities and Requirements Unified Communications & Collaboration: Manage and optimize Cisco Collaboration Rooms, AV systems, and UC platforms (Cisco Webex, IP Phones, conferencing). Configure, troubleshoot, and support AV equipment (displays, microphones, speakers, control systems). Proactively monitor system health to resolve issues before impacting users. Provide end-user support, training, and technical assistance for Cisco UC and AV technologies. UC Voice Specialist Backfill: Support Microsoft Teams, Skype for Business, and Direct Routing solutions. Manage Cisco Unified Communications platforms (CUCM, CUBE, UCCX) and SIP/H.323 protocols. Administer Session Border Controllers (Cisco, Ribbon, AudioCodes) and VoIP implementations. Troubleshoot and optimize network technologies (switches, routers, firewalls, QoS). Collaboration & Stakeholder Engagement: Work closely with clients, internal teams, and stakeholders to meet technical needs. Lead initiatives to improve Cisco Collaboration Room and AV system performance. Ensure compliance with security policies and national security vetting requirements. Continuous Improvement & Leadership: Drive enhancements in UC/AV system performance, workflow efficiency, and user experience. Stay updated on emerging Cisco UC and Microsoft Teams technologies. Required Skills & Experience: Advanced knowledge of Cisco Collaboration technologies (Webex, IP Phones, conferencing). Strong AV expertise in configuring and troubleshooting collaboration hardware. Microsoft Teams and Skype for Business proficiency, including Direct Routing. Experience with Cisco Unified Communications (CUCM, CUBE, UCCX), SIP/H.323 protocols, and Session Border Controllers. Strong knowledge of network technologies (switches, routers, firewalls, QoS). Excellent problem-solving skills and ability to work autonomously in secure environments. Education & Certifications (Preferred): Cisco Certified Collaboration Specialist. Microsoft Teams Voice Certification (e.g., MS-700 or equivalent). AVIXA CTS (Certified Technology Specialist). ITIL Foundation Certification. Physical & Work Environment: Lift/carry equipment up to 25kg; work on ladders or raised platforms as needed. Onsite role in Stevenage, Hertfordshire, Monday–Friday, 09:00–17:00 GMT. Occasional evening/weekend work with TOIL (Time Off in Lieu). Security Clearance: Must hold or be eligible for UK Security Clearance (SC) — UK nationals with a UK passport only