Front Office Supervisor - Courtyard by Marriott Glasgow SEC The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks and working closely with Front Office Manager. On a broader scale of Front Office Supervisor is to ensure that all of the hotels guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times. Manage the day-to-day operation of Front Office Full flexibility in shift patterns 7 days a week. Early, late and night shifts included Customer service, guest relations & creating positive guest experiences Ensure a consistent, high level of customer service and manage guest requests and service recovery Supervise accurate and efficient reception operations including check in/out procedures Drive sales revenue and promote hotel services and facilities for up-selling opportunities Manage all bills & payments correctly Supporting other team members and management Ensure team members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties Demonstrate positive leadership characteristics to inspire team members to meet and exceed standards Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis Carry out Duty Manager shifts BENEFITS FOR YOU Health Cash Plan Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide Discount on Food & Beverages at Marriott hotels worldwide Pension scheme Twenty eight holidays (annually increasing to max thirty three holidays) AMRT1_UKCT