Job Title: Complaints Resolutions Officer (FOI, EIR, SAR)
Location: Hounslow - Hybrid working (1 day a fortnight in office)
Hourly rate £18.38 PAYE / £23.77 UMB Per Hour
Contract Length: Temporary assignment till June 2025 (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
Role Overview: As a Customer Relations Officer (ATR), you will play a key role in handling GDPR Subject Access Requests (SAR) for Social Care and Special Education Needs (SEN) services. You will work closely with the Customer Relations Team Lead and Senior Customer Relations Officers to provide exceptional customer care to the residents of Hounslow and the council.
Key Responsibilities:
Handle GDPR Subject Access Requests within statutory timeframes under GDPR and the Data Protection Act 2018.
Resolve complaints related to FOI, EIR and SAR
Provide clarity, advice, and support to applicants, third parties, and staff for external and internal enquiries.
Support the design, development, and delivery of training related to Subject Access Requests.
Mentor colleagues and build positive relationships to ensure a quality service for residents.
Participate in meetings and events to improve communication and service development.
Assist in logging, progress chasing, coordinating, collating, and analysing information related to complaints, Ombudsman cases, FOI requests, EIR requests, GDPR enquiries, and Member and MP enquiries.
Respond ...