* Fantastic opportunity to develop a professional career in a nurturing environment
* Join an organisation that is passionate about employee engagement and development
* Up to 60% home working available on completion of training (approx. 6 months)
About the role
This role is internally known as Customer Service Adviser.
We have an exciting opportunity for a Customer Service Adviser within the Financial Services Operations department to provide an excellent level of service and administrative support to our customers.
As part of this fast-paced team, you’ll respond to customer queries in relation to pension and investment payment and servicing requests. Your day will consist of processing policy payments, as well as servicing existing policies and managing a wide range of queries across a range of NFU Mutual Life products.
We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Service Adviser you’ll ensure we continue to deliver this outstanding service, bringing your personality to the role and establishing long term, effective relationships with our customers. We’re all about warm personalities, quality conversations and a customer-first attitude.
To be the best you can be in this role, we provide a comprehensive training programme that includes a mixture of classroom and hands-on experience. Once your training is complete, we will provide a supportive learning environment so that you can confidently start your career with NFU Mutual.
About you
You're a strong team player who always strives to achieve high level quality output. You’ll have previous customer service experience and willingness to learn. You’ll also have:
* Customer focused approach to work.
* Strong attention to detail.
* Ability to manage your time effectively as you’ll be working in an environment with Service Level Agreements (SLA).
* Excellent administration and prioritisation skills.
* Strong communication skills that will allow you to build positive relationships with our customers.
* Confidence in your numeracy skills.
* Proficient computer skills, particularly Microsoft Office Suite.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary £22,530 - £24,000 (depending on experience)
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteering in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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