At SuperUtes 4×4 & Outdoors, we take great pride in providing a wide range of Ironman 4×4 and ute accessories, including suspension upgrades, bull bars, winches, recovery equipment, roof racks, towing accessories, tires, and much more. We are a locally owned, independent business, specialising in the supply and installation of accessories from the best brands in the market.
The Position: Reporting to the owner, the Operations Manager is responsible for managing and leading our sales showroom and 4x4 Technician. The Branch Manager is required to achieve, and preferably exceed, all customer service, sales, staff development, business development, revenue growth, and expense management targets and is ultimately accountable for the efficient, effective, and profitable operation of the store.
Key Responsibilities:
* Ensuring the store delivers a consistent and exceptionally high level of customer service.
* Coordinating, scheduling, and organising daily jobs.
* Facilitating coordination and communication between customers and the fitting team.
* Ensuring products and services consistently meet quality standards.
* Engaging with customers to provide expert advice and ensure a positive customer experience.
* Answering sales enquiries for retail customers, trade customers, and dealers via phone, email, and in-person.
* Contributing to the safe, efficient, profitable, and timely running of the store in line with revenue growth, net profit, and expenditure budget goals set by the company.
* Effectively managing human resources by setting expectations, fostering teamwork, and promoting a positive work environment.
* Attending special events and exciting 4X4 shows.
* Offering valuable support and market insights to the business management team and owner.
* Overseeing stock and inventory levels to ensure availability.
* Staying up-to-date on our range of products and services.
* Managing customer accounts and following up to ensure their needs are met.
About You:
* Strong knowledge of 4x4 accessories and off-road vehicles (product-specific training will be supplied).
* Experience with staff development and team management.
* Ability to work with a variety of individuals to develop and drive customer-centric strategies throughout the organisation.
* Passion and commitment for achieving extraordinarily high standards in customer service.
* Drive, enthusiasm, and the pursuit of outstanding results.
* Knowledge of key financial principles, such as asset management and maintenance and pricing structures.
* Someone with a mechanical aptitude is highly regarded.
What's on Offer:
* Fully equipped and maintained company vehicle.
* Professional development opportunities, international business exposure, and training.
Apply online for this role or contact Ross Thomson for more information.
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