Description
As a Customer Success Manager, you’ll play a crucial role in ensuring our customers succeed with our solutions. From onboarding to ongoing support, you’ll be their go-to contact, helping them unlock the full potential of our products. The role is 100% remote (UK-based only).
Key Responsibilities
* Customer Onboarding: Conduct product demos online to assist with onboarding new customers
* Relationship Building: Develop trusted relationships with customers, understanding their goals and challenges by arranging regular account reviews.
* Support & Training: Provide proactive support via live chat, emails, voice/video calls and communicating via our ticketing system, offer product training including new features, and share best practices with new and existing users of the system.
* Feedback Champion: Act as the voice of the customer, review and support relevant feature requests
* Retention & Growth: Monitor customer health metrics and identify opportunities for expansion or renewal consistently ensuring customers have a clear understanding of upgrade opportunities.
Skills, Knowledge and Expertise
* Experience - A minimum of 1 year of experience in Customer Support or Account Management. Previous experience in technology/software would be an advantage but not essential.
* Communication skills - The ability to build strong, trusting relationships with customers
* Problem solver - A proactive and solution-oriented mindset.
* Customer Focused Attitude - Passion for Customer Support & great work attitude
* Self-motivated - Organised and comfortable working from home office
Benefits
* Supportive - Be part of a team that values you as well as your growth and learning.
* Opportunities - Professional development and career progression.
* Culture - Vibrant and inclusive.
* Rewards - Annual salary reviews/Bonus, 24 days holiday + public holidays, Pension
Clearooms is a comprehensive workspace management tool launched 5 years ago to simplify room and desk bookings. A SaaS platform designed to help businesses of all sizes manage work spaces more efficiently.
Clearooms was founded in Huddersfield, UK by Tony Gibson and Alex Wight, both experienced professionals in the technology sector. Tony Gibson, Managing Director, has a background in software development and project management, having previously led successful tech businesses. Alex Wight, Chief Technology Officer, is a programming expert with extensive experience in building user-friendly software solutions.
We’re growing fast, and this is an exciting time to join us. At Clearooms, you’ll be part of a collaborative, supportive team working in a flexible, dynamic environment where your ideas and impact really matter.