Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who We Are Supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
* Cyber Security: Advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
* Command and Control Systems: Development and maintenance of systems used by NATO's military commanders to plan and execute operations.
* Satellite Communications: Providing satellite communications services for secure and reliable communications between NATO forces.
* Electronic Warfare: Services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
* Information Management: Management of NATO's information technology infrastructure, including databases, applications, and servers.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, the NCI Agency needs to build and maintain a high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NICs), Military (Mil), and Interim Workforce Consultants (IWC). The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Background
NATO Communications and Information Agency (NCIA) CIS Support Unit (CSU) Northwood, located in NORTHWOOD (UK) enables end-to-end Communication and Information Systems (CIS) services via the installation, operation, maintenance and support of the full range of CIS capabilities to their operational partner, Allied Maritime Command (MARCOM).
Service Management Branch (SMB) plans, oversees, coordinates and manages delivery of local customer-facing services. This includes consultation relative to catalogue services delivered locally on behalf of Agency Service Centres, and direct responsibility for the portfolio of non-catalogue services. The SMB is accountable for resource management (financial and human resources), change and configuration management, as well as planning in support of local projects, exercises and Agency initiatives.
Role Duties And Responsibilities
* Configuration Management (Planning, Identification, Control, Status Accounting Verification and Audit) for assigned Services, Systems and CIs, including software licence management.
* Plans and defines Configuration Management purpose, scope, objectives, policies and procedures with relevant organisational and technical considerations.
* Identify the configuration structures for all infrastructure CIs, including their owners, interrelationships and configuration documentation.
* Manage up to 7000 CIs.
* Modify and maintain baseline reference documentation, records and drawings.
* Develop, communicate and maintain up to date Configuration Management Standard Operating Procedures (SOP).
* Day-to-day Configuration Management activities in compliance with the established Configuration Management Plan.
* Ensure that impact and scope of proposed changes (RfCs) in terms of related Configuration Items are known prior to changes being authorised.
* Update CMDB within 5 days of change approval. Keep up to date record (Log) of CMDB changes decisions.
* Deputise for CSU NWD Change Manager when required.
* Plan, Schedule, Organise and Perform monthly CMDB/ CIs Audits for up to 10% of total CMDB.
* Liaise with other stakeholders to renew software licences in accordance with customer agreements.
* Provide management reports, impact analysis reports, and configurations status reports on a regular basis.
Essential Skills And Experience
* ITIL4 Foundation Certification.
* Five years of experience as an ITIL Configuration Manager.
* Practical experience in the usage of service management tools for Change and Configuration Management.
* Significant experience working with confederated CMDB structures.
* Experience in the operation of Change Advisory Boards.
* Expertise in the installation and maintenance of system software.
* Knowledge of the operation and control of all equipment within an IT network infrastructure.
* Ability to work independently and manage multiple tasks simultaneously.
* Excellent written and verbal communication skills.
* Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution.
* Physical fitness to enable lift and movement of CIS equipment up to 25 kilos.
Desirable Skills And Experience
* ITIL 4 Specialist: Plan, Implement, and Control Certification.
* Knowledge and experience of working with NCI Agency.
Education
* Higher vocational training in a technical discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
Language Proficiency
* Business English.
Working Location
* Northwood, UK.
Working Policy
* On-Site.
* Some working off-site may be required.
* Some public holiday working may be required.
Travel
* Some travel to other NATO sites may be required.
Security Clearance
* Valid National or NATO Secret personal security clearance.
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