GLOUCESTER MAGISTRATES GLOUCESTER, GL1 2HJ
Grade: AO
Post Type: Fixed Term
Duration of appointment: Up to 12 months
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings. Other duties can include booking interpreters, hosting video links, typing orders, and answering queries whether over the phone, by post, or email from the judiciary, professionals, or the public. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your skills and experience
* Friendly and approachable manner with excellent customer service skills.
* Ability to multitask, whilst working in a fast-paced environment.
* Good written and verbal communication skills.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent organisational skills.
For a full job description, please read supporting document 1 included below before applying.
These operational roles are customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Benefits
The MoJ offers a range of benefits:
Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support: A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers, and discounts on a range of goods and services.
Working for the Civil Service: The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition.
Diversity & Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Interviews expected to begin on 2nd December onwards. To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application.
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