Communicating effectively with a wide range of people including colleagues, Managers and members of the public, ensuring at all times that a professional approach is presented Transferring internal and external calls, faxes, mail and emails and taking messages, ensuring that all issues are actioned or passed on and followed up in a timely manner To be responsible for a number of office systems including ordering stationery, ward stores and clinical supplies and the administration of petty cash Using Microsoft office applications to produce letters, reports spreadsheets, emails etc to a high standard Using Patient Administration Systems, i.e. RIO, PAS, stock ordering systems etc Ensuring that all departmental spreadsheets and Information Systems are accurate and are kept up to date Prioritise own workload, organising work to meet priorities and highlighting to appropriate colleagues when potential problems may occur Keep all files, systems, and paperwork up to date in line with departmental procedures, highlighting any difficulties or potential issues to line manager Ensure all paperwork is filed or shredded promptly and securely Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc Actively participating in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager Attending professional meetings and recording relevant notes from live discussion. As far as possible within own role, ensure a professional, proactive service is provided to customers, including helping as far as possible with the absence of colleagues to deal with enquiries and avoid potential problems Undertake other support functions as requested by the Manager Acts in ways that support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.