Digital Marketing & Communications Assistant - Cambridge
We're currently recruiting a dedicated Digital Marketing & Communications Assistant to help ensure the smooth running of the operations in a major High Street brand on a part-time basis, contracted to 16 hours per week.
Purpose of the role:
* To develop and deliver communication plan for local engagement with client, NHS staff and visitors.
* Build relationship and manage updates to the Addenbrookes communications team.
* To support the marketing and promotion of the on-site retail facilities for both NHS staff and visitors.
* Collaborate with Catering & Retail teams onsite to audit and maintain high quality brand presentation.
* To support the on-site team with customer engagement activity, events and communications.
* Provide high quality service to customers and clients in line with our contractual and reputational objectives.
* Monitor and support customer feedback activity for all retail outlets onsite via online feedback system.
Key responsibilities:
* Management of the marketing activity plan including weekly updates, uploads and topical news activity.
* Working with central marketing team to plan digital screen content across outlets.
* Building positive relationship with onsite Trust communications team driving engagement.
* Using central brand operational tools to check onsite brand execution is correct.
* To prepare and provide relevant collateral to Addenbrookes communications team for posting on NHS comms channels.
* To support the team with regular checks of point of sale, ensuring it is up to date and well presented.
* To support the implementation of marketing concepts and event activity across the retail at Addenbrookes.
* Support the development of relevant marketing material to deliver site requirements.
* Support of customer experience campaigns and activity, review of feedback channels providing updates to senior team.
* Contribute to improvement ideas and plans that are innovative and practical.
* Act as a Compass advocate, maintaining a positive professional can-do manner at all times.
* Drive usage and engagement of the customer feedback channels.
* To ensure tasks are completed promptly and work is carried out quickly and efficiently with all deadlines being met.
* Ensure the highest level of customer care is adhered to at all times to provide a consistently great customer experience.
* Develop and maintain good working relationships with clients & customers, being polite and courteous at all times.
* To support the delivery of any sales promotions, and identify opportunities for sales growth feeding back to retail team.
* Take personal ownership to act as an advocate for health and safety, with excellent personal behaviours.
* Correctly use work equipment, personal protective equipment in line with training and instructions provided.
Our ideal Digital Marketing & Communications Assistant will:
* Have a proven track record to deliver consistent excellent administration standards.
* Have experience or strong interest in social media management.
* Be a comfortable content writer.
* Have creative flair to support pop-up events.
* Exhibit a strong level of computer and IT competency.
* Be experienced in using Canva to design basic marketing materials such as posters.
* Be experienced in using Microsoft Office suite.
* Have the ability to adapt and respond to changing priorities with a hands-on approach, always meeting deadlines.
* Be positive, passionate and enthusiastic and able to support the delivery of change at pace.
* Have the ability to deliver above and beyond the expectations of our customers and clients and build strong relationships.
* Be a proactive team player with a can-do attitude.
* Have the ability to work under pressure whilst maintaining a positive attitude.
* Be able to comply with legislation and follow all rules and regulations laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.
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