Job summary This is an exciting opportunity to join Avery Healthcare, one of the largest providers of luxury elderly care homes in the UK, as a compassionate, enthusiastic and dedicated receptionist. You will be the first point of contact, providing professional and high-quality customer service to residents, visitors and staff. Main duties of the job As a receptionist, your focus will be on offering excellent customer service and a range of administrative support. This will include answering the telephone, redirecting calls, completing reception-related admin, and maintaining the tidiness of the reception area. You will need to have great communication skills, be confident using computers, and have a positive and welcoming attitude. About us Avery Healthcare is a leading provider of luxury elderly care homes in the UK. They believe in creating meaningful lives together for their residents and employees, offering exceptional care and an enriching experience throughout their growing portfolio of over 100 care homes. Date posted 08 November 2024 Pay scheme Other Salary £11.45 an hour Contract Permanent Working pattern Part-time Reference number 1187024207 Job locations Avery Healthcare Rowan Court Care Home, Silverdale Road, Newcastle under Lyme ST5 2TA Job description Job responsibilities Package Description: Shift Details: 8 am - 6 pm At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues,supportingyour career development witha variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking acompassionate,enthusiasticand dedicated individual to join our friendly, award-winning team as a receptionist. ABOUT THE ROLE Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services. Other responsibilitieswillinclude: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager. Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained. ABOUT YOU To be successful in your application, you will live our values of caring,supportive,honest, respectful and accountable in all that you do. Our ideal candidatemust: Have excellent communication skills both verbal and written. Be confident in using computers. Have a positive,friendly,and welcoming attitude. Havepreviousexposure to problem-solving and client complaints. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Job description Job responsibilities Package Description: Shift Details: 8 am - 6 pm At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues,supportingyour career development witha variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking acompassionate,enthusiasticand dedicated individual to join our friendly, award-winning team as a receptionist. ABOUT THE ROLE Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services. Other responsibilitieswillinclude: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager. Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained. ABOUT YOU To be successful in your application, you will live our values of caring,supportive,honest, respectful and accountable in all that you do. Our ideal candidatemust: Have excellent communication skills both verbal and written. Be confident in using computers. Have a positive,friendly,and welcoming attitude. Havepreviousexposure to problem-solving and client complaints. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Person Specification Qualifications Essential To be successful, you will need to have excellent communication skills, be confident using computers, and have a positive, friendly and welcoming attitude. Previous experience in problem-solving and client complaints would also be beneficial. Person Specification Qualifications Essential To be successful, you will need to have excellent communication skills, be confident using computers, and have a positive, friendly and welcoming attitude. Previous experience in problem-solving and client complaints would also be beneficial. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Avery Healthcare Group Ltd. Address Avery Healthcare Rowan Court Care Home, Silverdale Road, Newcastle under Lyme ST5 2TA Employer's website https://www.averyhealthcare.co.uk/ (Opens in a new tab)