Position: SalesOperations Project ManagerJobDescription: AsArrow Global Components (AGC), a part of ArrowElectronics, we are a leader in distribution and value-addedservices related to electronic components. We resell, customize,and distribute electronic components to our clients all over theworld. Our business is based on a trusted, long-lasting net ofrelationships with industry leaders, both on the supplier andcustomer side.Find more information about us onour pages: Company | Arrow ElectronicsLearnmore about Arrow - Welcome to Arrow - Five YearsOutSales Operations ProjectManager Reporting to theEMEA Sales Operations Manager, this role will focus in the timelyand successful implementation of new complex customer and companyengagements.The role requires the individual to take alead role in advising the strategic sales teams in how to match oursystemic capability with the customer and internal owners need.Once the customer or internal owner(s) isaligned to a solution, then to take the lead role in processdefinition and project planning to meet the desired implementationtimelines, in order that our strategic sales personnel can remainas externally-focused as possible.As newrequirements are uncovered then to support the development of newcapabilities to meet those needs. This role is a major cog in thewheel that will bedriving Arrow towards the long-term market-shareobjectives.Principalaccountabilities: • Manage & Execute complexprojects related to Special (Exec) Assignments, Customer Specific(Segregated Supply), Company Acquisitions & Merge, ChangeManagement, execution of the Strategy, Organizational Changes inorder to get things done.• Manages and oversees theprocessing of sales orders ensuring accurate receipt and booking,tracking sales shipments, delivery, billing and backlog activities,providing internal sales reports, responding to inquiries regardingstatus of orders and resolves customer order difficulties. Managesall facets of customer retention (CRM) including participating inthe resolution of customer concerns and defining and developing acustomer contact strategy. Manages return materials authorization(RMA) processes for ensuring customer returns, exchanges, serviceand repairs are done with speed and accuracy and allclient/customer service delivery issues are resolved.•Resolve escalated operational related issues including vendorconcerns, contract reviews, new programs.• Assign, designand create new processes for special services/programs forcustomer. Manages market research to determine special pricing fornon- standard items in the interests of ensuring appropriate profitmargins are reached and maintained.• Selects, develops,and evaluates personnel to ensure the efficient operation of thefunction. Manage staff including personnel development, hiring,training, etc. Monitor and review work of staff.• Mayoversee customer quotes activities in line with customer specificstrategies, quoting processes, and order management to obtainefficiency and following rules &guidelines.Competencies we are lookingfor: • Project management• Processmapping• Depth of Oracle knowledge in SWB from sales andasset• Internal & External Commercialawareness• Ability to work across functions•Ability to Influence without title• Ability to managechange• Ability to work and communicate with executivelevel.• Get Things Done!KeyInterfaces: • Sales (daily) - includingexecutives• Enterprise Solutions (as required)•Asset (as required)• BPT (as required)• BPE/B2B(as required)• Finance (as required)• Warehouse(as required)• Trade compliance (as required)•Legal (as required)• What ever isrequired.Arrow is an equal opportunityemployer and is committed to creating a diverse working environmentby providing equal employment opportunity for all qualifiedpersons. Do you see yourself as ourfuture colleague? If yes - send us your application.#LI-MN1Location: PL-Gdansk,Poland (AlejaGrunwaldzka)TimeType: FulltimeJobCategory: Business Support