Position: Receptionist
Positioned just 7 miles from Edinburgh in beautiful East Lothian, it feels like a world away, yet is very easily accessible for work.
With a strong emphasis on delivering high-end exclusive use events, as well as overseeing the award-winning Bistro, our 30 bedroom Mansion Castle is a stimulating and exciting place to work!
Privately owned Carberry Tower Mansion House is one of the most magnificent Castles of Scotland and is a luxury establishment set within its own stunning 40 acre Estate.
Our professional and motivated team always strive for excellence in service standards, and with our ‘culture of honour’ in the household, to work for us is to work within a respectful and yet fun-loving team!
Responsibilities:
* Check in and out
* Answering the telephone and directing calls
* Taking reservations
* Responding appropriately to guest feedback
* Giving, receiving and handover of information
* Accurate billing and posting of revenue
* Efficient and professional attention to guest & colleague enquiries
The Person:
* Presentable, professional and well-spoken
* Pro-active and able to use own initiative
* Work on your own as well as within a team
* Good working knowledge of hotel reservation and rooms management systems
* Excellent attention to detail
* Excellent customer service with the drive to go the ‘extra mile’ on a guest’s behalf
* Able to stay calm under pressure
* Good IT skills
* Experience in similar hotel reception role and/or luxury environment
* Must be available for weekend work throughout the year
* Candidates must be eligible to live and work in the UK
Job Details:
Job Type: Full-time
Pay: From £22,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* On-site parking
Schedule:
* 8 hour shift
Ability to Commute/Relocate:
* Musselburgh, EH21 8PY: reliably commute or plan to relocate before starting work (required)
Experience:
* Guest Relations: 1 year (preferred)
Work Location: In person
Reference ID: REC1
#J-18808-Ljbffr