Summary
As an Apprentice you’ll gain hands-on experience in the office and warehouse, including order processing, customer service (both face-to-face, over the phone, and via email), and business operations. Learn real business skills with mentorship from the owners in a friendly environment, with great progression opportunities.
Wage
£14,768 a year
Training course
Business administrator (level 3)
Hours
Monday – Thursday 9am-5pm half hour for lunch Friday 9am-3pm.
35 hours 30 minutes a week
Possible start date
Monday 14 April
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Duties will include:
Handle customer inquiries and process orders via phone, email, and in person, ensuring accuracy and efficiency.
Assist with inventory management and stock control in the warehouse.
Support the team with day-to-day business operations and administrative tasks.
Manage order fulfilment and coordinate deliveries.
Assist with preparing shipments for dispatch.
Learn and assist in the use of business software and systems.
Collaborate with team members to ensure smooth operations and offer excellent customer support.
Work closely with business owners to understand and improve operations and customer service processes.
Support e-commerce, supplier coordination, and inventory control.
Assist with goods in/out, including stock checks and managing deliveries.
Learn to operate a scissor lift and reach truck (training provided).
Where you’ll work
UNIT 16
ACORN INDUSTRIAL ES
BONTOFT AVENUE
HULL
HU5 4HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
KINGSTON UPON HULL CITY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* Maths & English (grade Grade A - C / 7 - 4)
Desirable qualifications
Other in:
* Business Administration (grade Level 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Logical
* Team working
* Initiative
Other requirements
Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.