Job summary Up to 37.5 h ours available. Working within Eden's GP practices and working closely with the wider ICC team, the Living Well Coach (LWC) will work within the Wellbeing Service and target and provide assessment for individuals with LTC, Frailty and psycho-social needs engaging them to set personalised goals and find and access services and resources best suited to meet their needs and circumstances. Depending on the individual the assessment might include basic health assessment, low level clinical screening, wellbeing assessment, review of functional abilities, assessment of social / housing / employment circumstances and gaining understanding of social and support networks. LWCs will develop skills in active listening, motivational interviewing and appropriate psychological care skills including CBT, acceptance & commitment therapy, mindfulness. Training and on-going clinical supervision will be provided by the Physical Health Psychology Department within North Cumbria Integrated Care NHS Foundation Trust (NCIC). Main duties of the job Using their coaching skills to support individuals identified by the GP practice and wider Integrated Care Community (ICC), Living Well Coaches (LWC) work alongside people who want to improve their skills in self management of their own health and wellbeing, the coach will listen to what is important to the person and help them to identify and commit to step by step activity, building towards their improvement goal. Although the base will be within one/ two GP practices in the Eden Integrated Care Community (ICC) the post-holder will be expected to work in a range of environments including visiting people in their own homes, in other GP practices or community health/ care settings. Individual LWCs will be allocated to one or two practice(s) allowing continuity for patients and direct engagement with the GP practice team. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time': Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per annum, pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 262-A-25-6930399 Job locations Eden ICC Base to be confirmed Penrith Cumbria CA11 8HX Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information, please see the additional information link which can be viewed under the read this before applying section. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helplinenacro.org.uk Unlock Tel: 01634 247350, email adviceunlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Please note the cost of the DBS check has increased from 2nd December 2024 Standard Check: £21.50 Administration cost of £5.90 £27.40. Deducted from salary over following 4 months or one off payment. Enhanced Check: £49.50 administration cost of £5.90 £55.40. Deducted from salary over following 4 months or one off payment. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information, please see the additional information link which can be viewed under the read this before applying section. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helplinenacro.org.uk Unlock Tel: 01634 247350, email adviceunlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Please note the cost of the DBS check has increased from 2nd December 2024 Standard Check: £21.50 Administration cost of £5.90 £27.40. Deducted from salary over following 4 months or one off payment. Enhanced Check: £49.50 administration cost of £5.90 £55.40. Deducted from salary over following 4 months or one off payment. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Person Specification Experience Essential Experience of working within a team Experience of organising own day to day work and adjusting priorities in response to changing needs or needs of others Experience of lone working and/or understanding of risks associated with this Desirable Experience of working in a health or social care setting Experience of delivering person centred care Qualifications Essential A qualification in Health / Social Care or an accredited award such as NVQ Level 3 or prior work experience of similar work Care Certificate or the willingness and ability to undertake (applicable for all non-registered support workers that provide health care) Desirable ECDL or equivalent Knowledge Essential Understanding of the needs of vulnerable people. Able to recognise where individuals might be at risk and take appropriate action Knowledge of Health & Safety procedures and practices to be considered when working with clients and cares in a variety of settings. Core competencies in use of MS office and in data entry as there will be a need to enter into, GP Practice systems, including creating, updating, and amending, care plans and assessments An understanding of and commitment to policies in relation to Equal Opportunity, Customer Care and service delivery and data sharing, and the ability to implement these policies in the workplace Desirable Experience of using EMIS and PRIMIS information systems Working knowledge of the range of psychological and physical health problems that affect adults. Working knowledge of relevant legislation such as safeguarding, vulnerable adults and mental capacity and how these impact on casework. An understanding of the resources available in the locality to help and support both individuals and their carers or where this information can be found Skills & Aptitudes Essential Experience of dealing with people, demonstrating the ability to communicate effectively and empathetically, to instil confidence in people. Have an empathetic approach and able to form strong and trusting relationships with individuals Ability to coordinate and good organisation skills (which will ensure good support patients and their carers) Working to strict deadlines (which will be needed to communicate quickly and effectively with all health and social care providers). Ability to be self-motivating, energetic, creative, comfortable with uncertainty and working in a changing and developing environment. Ability to develop and maintain excellent working partnerships (this will ensure good communication with GPs and practice staff, with acute and community health staff, social care staff, external agencies and service providers in order to provide the best support to patients). Constructive, able to build upon positive rather than being critical Ability to accept and use supervision appropriately and effectively Ability to work flexibly and creatively, planning and problem solving to meet the individual needs of patients and their carers. Ability to motivate people (which will be needed to motivate people to adopt a self-management approach to managing Long Term Conditions (including Frailty) Ability to make judgements involving a range of facts, in situations which require analysis or comparison of a range of options. Ability to report back to senior colleagues regarding observations / findings and any action taken. Ensuring accuracy and demonstrating non-judgemental and objective work practice and consideration of patients and carers views. Ability to work within data governance rules and guidelines, ensuring appropriate consents are obtained at all times. Ability to Communicating with people and carers who may have varying degrees of communication difficulties (e.g. dementia, hearing impairment, etc.) to ensure that empathy, tact and sensitivity are always exercised. Desirable An understanding of health and social care terminology. Personal Circumstance Essential Willingness and ability to travel independently across ICC footprint Willingness to work flexibly (occasional earlier start or later finish as service requires) Other Requirements Essential Commitment to continuing personal and professional development Person Specification Experience Essential Experience of working within a team Experience of organising own day to day work and adjusting priorities in response to changing needs or needs of others Experience of lone working and/or understanding of risks associated with this Desirable Experience of working in a health or social care setting Experience of delivering person centred care Qualifications Essential A qualification in Health / Social Care or an accredited award such as NVQ Level 3 or prior work experience of similar work Care Certificate or the willingness and ability to undertake (applicable for all non-registered support workers that provide health care) Desirable ECDL or equivalent Knowledge Essential Understanding of the needs of vulnerable people. Able to recognise where individuals might be at risk and take appropriate action Knowledge of Health & Safety procedures and practices to be considered when working with clients and cares in a variety of settings. Core competencies in use of MS office and in data entry as there will be a need to enter into, GP Practice systems, including creating, updating, and amending, care plans and assessments An understanding of and commitment to policies in relation to Equal Opportunity, Customer Care and service delivery and data sharing, and the ability to implement these policies in the workplace Desirable Experience of using EMIS and PRIMIS information systems Working knowledge of the range of psychological and physical health problems that affect adults. Working knowledge of relevant legislation such as safeguarding, vulnerable adults and mental capacity and how these impact on casework. An understanding of the resources available in the locality to help and support both individuals and their carers or where this information can be found Skills & Aptitudes Essential Experience of dealing with people, demonstrating the ability to communicate effectively and empathetically, to instil confidence in people. Have an empathetic approach and able to form strong and trusting relationships with individuals Ability to coordinate and good organisation skills (which will ensure good support patients and their carers) Working to strict deadlines (which will be needed to communicate quickly and effectively with all health and social care providers). Ability to be self-motivating, energetic, creative, comfortable with uncertainty and working in a changing and developing environment. Ability to develop and maintain excellent working partnerships (this will ensure good communication with GPs and practice staff, with acute and community health staff, social care staff, external agencies and service providers in order to provide the best support to patients). Constructive, able to build upon positive rather than being critical Ability to accept and use supervision appropriately and effectively Ability to work flexibly and creatively, planning and problem solving to meet the individual needs of patients and their carers. Ability to motivate people (which will be needed to motivate people to adopt a self-management approach to managing Long Term Conditions (including Frailty) Ability to make judgements involving a range of facts, in situations which require analysis or comparison of a range of options. Ability to report back to senior colleagues regarding observations / findings and any action taken. Ensuring accuracy and demonstrating non-judgemental and objective work practice and consideration of patients and carers views. Ability to work within data governance rules and guidelines, ensuring appropriate consents are obtained at all times. Ability to Communicating with people and carers who may have varying degrees of communication difficulties (e.g. dementia, hearing impairment, etc.) to ensure that empathy, tact and sensitivity are always exercised. Desirable An understanding of health and social care terminology. Personal Circumstance Essential Willingness and ability to travel independently across ICC footprint Willingness to work flexibly (occasional earlier start or later finish as service requires) Other Requirements Essential Commitment to continuing personal and professional development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust Address Eden ICC Base to be confirmed Penrith Cumbria CA11 8HX Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)