DAO Lead Administrator (Defence Awarding Organisation)
UK Defence Academy, Shrivenham, SN6 8LA
Permanent
Full time, 37 hours per week
Monday - Thursday 0800-1600, Friday 0800-1530
£24,791 per annum plus benefits
The DAO role sits within the Support Services Department and provides embedded support to our military and civil service customers at the Defence Academy in the LCaD Training area.
The Post Holder will report directly to the Support Services Team Leader for all Serco Line Manager Functions, Head of LCaD and the SO1 DAO.
Main responsibilities of the role include:
* Co-ordinate the DAO Visit programme (EQA & CQV), co-ordinating EQAs with Awarding Centres, ensuring timely reporting submitted to DAO in line with Ofqual guidance and liaise with DAO Awarding Centres, ensuring that issues are recorded in Action Plans.
* Maintain the DAO Qualification Management System (QMS), ensuring accuracy of data for all DAO Awarding Centres and administrative logs are in accordance with appropriate legislation, guidance, and procedure. Issue passwords and logon details where appropriate.
* Ensure all administrative tasks are completed in accordance with current regulations and support Compliance Manager with the maintenance of all policy and procedures.
* Maintain the Ofqual portal and DAO website in support of RO Ofqual Statement of Compliance (SoC).
* Maintain DAO SharePoint & QMS logs; maintain own knowledge of these systems and follow associated guidelines and protocol. Collation of data to support statistical reports when required, including but not exclusively, the Ofqual Quarterly return.
* General office-related admin such as (but not limited to) acting as the POC for collating information, circulating emails, arranging transport/accommodation for visits where appropriate, handling enquiries, etc.
What you need to do the job:
* Good level of general education.
* Previous Administration experience.
* PC literate, with experience in MS Office including Outlook, Word, Excel, and PowerPoint.
* Ability to communicate at all levels, using a variety of communication methods (spoken, written, behaviour).
* Proven organisational skills and problem-solving skills.
* High level attention to detail/accuracy.
Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.
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