Employer: East Kent Hospitals University NHS Foundation Trust
Employer type: NHS
Site: Kent and Canterbury hospital
Town: Canterbury
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 24/11/2024 23:59
NHS AfC: Band 3
Job overview
We are looking for a Cancer Care Line Coordinator to join our busy team at the Kent and Canterbury Hospital. This role involves working as part of a dynamic team within the Cancer Care group.
We are a hardworking, friendly, and flexible team, meeting ever-changing demands and require someone of a similar nature. The successful candidate will be hardworking and able to use initiative.
In return, we can offer full training and will actively help support career progression if desired.
Main duties of the job
* Booking of appointments on Allscripts
* Triaging of calls
* Excellent communication skills
* Experienced administrator
* Great organisational skills with the ability to manage and prioritise your work effectively
* First-class communication skills with a professional and friendly manner
* High levels of attention to detail and accuracy
* Understanding of the sensitivity in the nature of work they're carrying out and dealing with patient matters in the strictest of confidence
* A flexible and friendly working approach
* An understanding of NHS targets
Working for our organisation
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Qualifications and training:
* GCSE in Maths and English or Equivalent
* Good knowledge across a range of health or social care settings
Experience:
* Excellent keyboard/PC skills including effective use of Microsoft Office
* Experience of working for and within a team
* Previous experience in customer service or reception
* Experience of dealing with non-routine and complex problem solving
* Ability to produce Excel spreadsheets or Word documents
* Experience of working with Allscripts, Sunrise, and other NHS systems
* Working knowledge of KOMS (cancer database)
* Experience of working within Cancer
* Relevant health or social care experience at Band 3 or equivalent
Skills:
* Ability to prioritise workload and meet deadlines
* Ability to communicate with, coordinate, and liaise with a multidisciplinary team
* Ability to remain calm in a busy environment whilst working under pressure
* Able to make judgements involving facts or situations requiring some analysis
* Data entry, text processing, storage of data, numeracy, accuracy, and attention to detail
* Demonstrate flexibility to adapt to the needs of a changing service
* Triaging Skills
* Knowledge and insight into treatments and cancer pathway
Governance:
* Demonstrate patient-focused approach
Personal/professional attributes:
* Upholds and models the Trust values
* Capable of lateral thinking
* Flexible/adaptable
* Motivator
* To be an excellent role model
Other requirements:
* Able to travel in a timely manner between sites
* Shows empathy and sensitivity
* Friendly and approachable
* Able to work effectively as part of a team
Person specification
Qualifications
* Knowledge of health and social care settings
Experience
* PC skills, experience of teamwork, previous customer service in reception
* Produce Excel spreadsheets, Word documents, Allscripts, KOMS, Sunrise
Skills
* Prioritise workload and meet deadlines, communicate, coordinate and liaise with multidisciplinary team, remain calm in a busy environment, make judgements involving facts or situations requiring some analysis
* Demonstrate flexibility to adapt to the needs of a changing service, triaging skills, knowledge and insight into the cancer pathway
Knowledge
* Knowledge in the cancer pathway, Trust values, behaviours
We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.
We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.
If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job, information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Jennifer Jewell
Job title: Lead Nurse Practitioner for the Acute Oncology
Email address: jennifer.jewell@nhs.net
Telephone number: 07791980295
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