Job summary Senior ICB manager providing leadership and coordination for the BSW urgent and emergency care work plan and support the UEC Manager with the production of the BSW seasonal plan in collaboration with system partners.Lead senior manager with responsibility for supporting performance improvement and reporting on targets associated with urgent care, namely the 4-hour Accident and Emergency target, and ambulance response targets.Lead senior commissioning manager responsible for the Integrated Urgent Care and Ambulance service contracts and associated transformation and delivery plans.Directly manages relevant IUC and Ambulance contracts Main duties of the job The core requirement of this role is to provide oversight and operational support for the provision of urgent care across the BSW system.The post holder will work in a matrix way with the localities and the Director of Urgent Care and Flow, Associate Director for Patient Flow, Integrated Patient Flow Leads, Urgent Care and Flow Advisors gathering intelligence and issues, resolving these where appropriate, or escalating them to others where required About us Working together to empower people to lead their best life' is the one, unified vision for our organisation and all our partners working together across Bath and North East Somerset, Swindon and Wiltshire. If you are offered employment with us, you will have the opportunity to join a friendly, quality focused and dynamic team that is supportive and cares about your working experience and your wellbeing. BSW ICB have adopted agile working so this means the successful applicant will predominately be working from home but may be requested to work in any one of the ICB's office bases across BaNES, Swindon and Wiltshire. You will also have a contractual base within the BSW ICB office where your team is based. Benefits BSW ICB offer include: NHS Pension Scheme Generous NHS annual leave entitlements commencing at 27 days per year rising to 33 days per year, pro rata, plus bank holidays Flexible working Modern IT equipment and an in-house IT help facility Colleague wellbeing support through a Staff Support Service and a wealth of wellbeing guidance and offers Colleague engagement forums and events Financial wellbeing guidance and benefits (including NHS staff offers, health service discounts, cycle scheme, car lease scheme, money helper service) Date posted 29 October 2024 Pay scheme Agenda for change Band Band 8b Salary Depending on experience Dependant on experience Contract Permanent Working pattern Full-time Reference number 983-ICB-7119KB-A Job locations Jenner House Langley Park Chippenham SN15 1GG Job description Job responsibilities The post holder will provide leadership coordination for urgent care services, drawing from the delivery programmes with the three localities and Integrated Patient Flow Leads.The post holder will provide senior input to the Urgent Care & Flow Delivery Group, co- ordinating inputs from the three localities: leading and developing the delivery of theannual work plan in line with the Urgent and Emergency Care Plan, BSW urgent care policies e.g. Escalation and operational plans including the NHS Long Term Plan.The post holder will be the lead manager responsible for coordinating oversight, commissioner delivery and reporting on targets associated with urgent and emergency care for BSW. This includes ED targets and ambulance response targets.The post holder will facilitate performance commentary to the ICS governance processes such as the Urgent Care and Flow Delivery Group and other relevant forums, providing details on key risks, issues, and actions.The post holder will support the Director of Urgent Care and Flow in the production, coordination and monitoring of the system Seasonal Plan working closely and pulling together content and plans produced by system partners and led by the three localities to provide BSW oversight and ensure alignment with the Urgent Care and Flow Delivery Group work plan.To coordinate the urgent care and flow input to the development of demand and capacity modelling for urgent care, working with localities to ensure local assumptions are included. The post holder will act as a commissioner representative for any relevant SWAST development or contract performance meetings and lead ICB actions related to the transformation plan to reduce ambulance demand.The post holder will lead the commissioning of the contract for Integrated Urgent Care, lead the interface with the Directory of Services team, associated transformation and service improvement plans, and the development of Think 111 First.To provide senior input and advice into Urgent and Emergency Care assurance processes with NHSE/I.To take the lead on specified BSW urgent care and flow priorities that may vary from time to time.To be responsible, via matrix management, to deliver commissioning to meet one/some of the key strategic objectives of the ICB.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required and deputise as requested by the Associate Director and Director.The post holder will be responsible for supporting the UEC team with any additional urgent care information requests, including any urgent and emergency care reports that require submission to NHS England, Freedom of Information requests and complaints, and coordinating with colleagues for any specific information to support such requests being delivered within set timescales Job description Job responsibilities The post holder will provide leadership coordination for urgent care services, drawing from the delivery programmes with the three localities and Integrated Patient Flow Leads.The post holder will provide senior input to the Urgent Care & Flow Delivery Group, co- ordinating inputs from the three localities: leading and developing the delivery of theannual work plan in line with the Urgent and Emergency Care Plan, BSW urgent care policies e.g. Escalation and operational plans including the NHS Long Term Plan.The post holder will be the lead manager responsible for coordinating oversight, commissioner delivery and reporting on targets associated with urgent and emergency care for BSW. This includes ED targets and ambulance response targets.The post holder will facilitate performance commentary to the ICS governance processes such as the Urgent Care and Flow Delivery Group and other relevant forums, providing details on key risks, issues, and actions.The post holder will support the Director of Urgent Care and Flow in the production, coordination and monitoring of the system Seasonal Plan working closely and pulling together content and plans produced by system partners and led by the three localities to provide BSW oversight and ensure alignment with the Urgent Care and Flow Delivery Group work plan.To coordinate the urgent care and flow input to the development of demand and capacity modelling for urgent care, working with localities to ensure local assumptions are included. The post holder will act as a commissioner representative for any relevant SWAST development or contract performance meetings and lead ICB actions related to the transformation plan to reduce ambulance demand.The post holder will lead the commissioning of the contract for Integrated Urgent Care, lead the interface with the Directory of Services team, associated transformation and service improvement plans, and the development of Think 111 First.To provide senior input and advice into Urgent and Emergency Care assurance processes with NHSE/I.To take the lead on specified BSW urgent care and flow priorities that may vary from time to time.To be responsible, via matrix management, to deliver commissioning to meet one/some of the key strategic objectives of the ICB.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required and deputise as requested by the Associate Director and Director.The post holder will be responsible for supporting the UEC team with any additional urgent care information requests, including any urgent and emergency care reports that require submission to NHS England, Freedom of Information requests and complaints, and coordinating with colleagues for any specific information to support such requests being delivered within set timescales Person Specification Knowledge,Training and Experience Essential Educated to masters level or equivalent level of experience of working at a senior level in specialist area. Extensive knowledge of specialist areas across urgent care, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent Evidence of post qualifying and continuing professional development Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Should have an appreciation of the relationship with NHSE/I, and the ICB and individual provider and commissioning organisations Communication Skills Essential Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Persuade board and senior managers of the respective merits of different options, innovation and new market opportunities Negotiate on difficult and very complex and detailed issues. Analytical & Planning Skills Essential Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options. Takes decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking - ability to anticipate and resolve problems before they arise. Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances. Inputs to strategic plans across NHS and within the specific teams. Works with Stakeholders to develop performance improvement plans and to develop plans for innovation and opening up the market. Good use of available information sources to enable efficient and effective planning Ability to work under pressure and to tight and often changing deadlines Person Specification Knowledge,Training and Experience Essential Educated to masters level or equivalent level of experience of working at a senior level in specialist area. Extensive knowledge of specialist areas across urgent care, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent Evidence of post qualifying and continuing professional development Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Should have an appreciation of the relationship with NHSE/I, and the ICB and individual provider and commissioning organisations Communication Skills Essential Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Persuade board and senior managers of the respective merits of different options, innovation and new market opportunities Negotiate on difficult and very complex and detailed issues. Analytical & Planning Skills Essential Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options. Takes decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking - ability to anticipate and resolve problems before they arise. Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances. Inputs to strategic plans across NHS and within the specific teams. Works with Stakeholders to develop performance improvement plans and to develop plans for innovation and opening up the market. Good use of available information sources to enable efficient and effective planning Ability to work under pressure and to tight and often changing deadlines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Bath and North East Somerset, Swindon and Wiltshire ICB Address Jenner House Langley Park Chippenham SN15 1GG Employer's website https://bsw.icb.nhs.uk/ (Opens in a new tab)