Member Service Advisor II Floater - Brighton
Brighton Branch, Brighton, Colorado, United States of America
Job Description
Posted Thursday, January 18, 2024 at 7:00 AM
Application deadline is 5 days after the date the role was posted.
Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
LOCATION: Branch
FUNCTION DESCRIPTION:
Processes a variety of financial transactions and member services in both lobby and drive-up in a timely, accurate and professional manner while providing exceptional member service. Maintains thorough knowledge of all Credit Union products and services. Consistently evaluates sales opportunities, makes recommendations or offers products and services. Establishes new accounts for potential and existing members. Submits applications, provides support for and closes unsecured loans for members.
ORGANIZATIONAL RELATIONSHIPS:
Reports to: Host Branch Manager
Contacts: Credit Union members and their employers, Credit Union officials, Credit Union branches/departments, vendors and appropriate external financial service providers.
QUALIFICATIONS/REQUIREMENTS:
Education: High School diploma or equivalent
Experience: Six months of cash handling experience. One year of sales or customer service experience preferred, six months or more experience with Bellco or in financial services preferred.
Skills: Ability to interact with others in a positive manner both in person, by email and by phone using strong, oral and written, communication skills. Ability to perform all teller duties while maintaining a high teller balancing efficiency (85% or higher) on a consistent basis. Ability to accurately and efficiently enter data and update member financial records. Ability and willingness to identify needs and sell appropriate products and services. Ability to obtain and perform Notary services. Bilingual (Spanish) strongly preferred.
Additions or modifications of these requirements may be made as needed to maintain high service standards.
ESSENTIAL FUNCTIONS:
* Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently suggests ways to improve the member/customer experience through improved processes and technology.
* Provides planned and unplanned coverage to host and floating hub branches in the needed capacity.
* Communicates with members in a positive manner, through exceptional service, both in person and/or by telephone.
* Practices Bellco service standards and core values in all interactions with members, prospective members and personnel in other Bellco departments.
* Understands and communicates key features and benefits of all Bellco products and services to members and deepens member relationships by matching products to meet members needs and referring members to the appropriate team member/partner.
* Understands and complies with all appropriate federal and state regulations, branch operations procedures and branch audit standards.
* Contributes to corporate and branch goals and supports current business priorities.
* Accesses and navigates devices and systems including TELLERphone, Bellco online banking, core system (DNA), the shared branching network and various web-based systems used in daily operations.
* Opens and maintains personal, estate and business accounts for potential and existing members following the established account opening procedures.
* Completes IRA, HSA and Coverdell account openings, maintenance and transactions.
* Precisely and confidently processes international and domestic wire transfers for members following established guidelines and within the prescribed wire limits.
* Accurately submits unsecured loan applications, adheres to established underwriting guidelines and analyzes credit bureau reports to identify member financial needs and sales opportunities.
* Conducts unsecured loan closings and loan disbursements according to established procedures.
* Regular and punctual in person attendance.
WORKING CONDITIONS:
Physical ability to maintain continuous hours of standing. In order to meet the business needs of our members, job function may necessitate changes in hours or location. Bellco requires all employees who drive their personal or a company vehicle in the routine performance of their jobs to have a valid Driver’s License. They must provide proof of valid insurance.
Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
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