Locations Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR
time type Full time
posted on Posted 2 Days Ago
job requisition id JR40000342
Looking for an opportunity within a business that offers a genuine ‘people first’ culture?
Chubb Fire & Security currently have an exciting opportunity for an Administration Team Manager to join our Team in Blackburn (BB1 2PR) on a full time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security has been protecting people and assets worldwide for more than 200 years, providing essential and innovative security systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £30,000 per annum
* Free Onsite Parking
* Free Digital GP Service
* Cycle to Work Scheme
* Company Pension Scheme
* Free Mortgage Advice
* Life Assurance (4 x Basic Salary)
* Employee Scholarship Scheme
* A Central Benefits Platform offering a wide variety of discounts
* Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence
Your role as Administration Team Manager
The primary objective of the role is to provide an exceptional level of customer service and support for all customers, and to support and develop a highly skilled and motivated team.
Goals and Objectives:
* Take responsibility for the day-to-day management of your dedicated team and customer accounts including intelligent decision-making.
* Support the wider Business Support teams' resource planning to meet customer demand, improve performances, and undertake consistent reviews to ensure resource meets customer demand.
* Work closely with internal cross-functional teams to ensure customer expectations and SLA metrics are delivered, penalties are minimal, and continuous improvement is at the forefront of all you do.
* Ensure high levels of customer service at all times with robust documented processes and standard work to match both customer and internal metrics.
* Support and engage in the mobilization of new customer launches/in-life changes to minimize disputes and maximize cash collection and customer experience.
* Monitor, manage, and report team SLAs and KPIs with the aid of strong visual management.
* Engage and communicate with all team members via team meetings, 1:1s, performance connection meetings, and team-building events to foster a professional, stable, and happy working environment: reduced employee attrition and increased employee favorability scores.
* Through 1:1s and team meetings, utilizing dashboards and scorecards, ensure each team member understands their individual and department KPIs, has a plan to measure and monitor performance, and supports your team’s individual development plans.
* Ensure effective absence management in line with company policy.
Your Skills
You will be an exceptional leader with a passion for developing team members through coaching and performance management to drive the delivery of exceptional service to both our customers and internal stakeholders at every opportunity.
* Customer Service – Excellent background in a customer-centric environment.
* Experience – Strong experience in operational and people management.
* A natural communicator – This role will provide support to the wider business and stakeholders.
* Solution-focused – You’ll possess data interrogation skills to support decision-making and investigations.
* Strong IT literacy – Have experience of Microsoft products, Visio, Word, Excel, PowerPoint, and Outlook.
* Prioritise workloads & multitask effectively – Possess skills in prioritizing workload and working under pressure.
* Results-oriented – Be experienced in working in a results-focused environment.
If this sounds like you, send us your application today!
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